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Good day, BJZS.
I’m here to share about the customer’s payment status.
When a customer’s payment is NSF (Non-Sufficient Funds), it won’t necessarily say “Disputed”. You can log in to Merchant Services Center to see the status of the payment.
You can also give us a call so our Merchant Team can help you determine the payment’s status. Here’s the link for our contact number: QuickBooks Payments.
If the payment is verified as dispute, you can create and apply a chargeback in QuickBooks Online (QBO).
Then, apply the credit memo to an invoice:
Here are some articles for more details:
That should do it. If there's anything else I can do for you, please don't hesitate to leave a comment below. I'll get back here as soon as I can to help you again.