How do you stop the reminder emails? I turned off overdue invoice notifications but my clients are still getting reminder emails after the due dates

I'm here to ensure you're clients would no longer receive reminder emails, @The Pool Guy.

Typically, once you turn off automatic overdue invoice reminders in the Accounts and Settings section, your customer should not receive any notifications.

If you have a recurring transaction, we can edit the invoice and uncheck its automatic emails option. To do this, here's how:

1. Go to the Gear (⚙️) icon, then select Recurring Transactions.
   
   
2. Find the recurring template and click Edit.
   
   
3. In your Options section, untick Automatically send emails.
4. Click Save template.
   
   

Now your customer won't get automated notifications, and other invoices will stay as they are.

If the issue persists, we can perform some troubleshooting steps to fix this. There are times that the browser is full of frequently accessed page resources, which causes some errors or unusual responses. Let's start accessing your account using a different or a private browser. You can use either of these shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

Once fixed, go back to your regular browser and clear its cache. This is done to speed up the process next time you do a transaction in QuickBooks Online. Also, an alternative way is to use other compatible browsers.

With emails already sent to your clients, they can just disregard them. 

Additionally, let me attach some articles about handling clients transactions, sales forms, taxes, and other related topics: 

• Sales and customers
• Customize invoices, estimates, and sales receipts in QuickBooks Online

Please let me know if you have follow-up questions in turning off the overdue invoice reminder emails or any other concerns for QBO. I'm more than glad to help you out. Have a great rest of the day!

Hi, @The Pool Guy.

Hope you’re doing great. I wanted to see how everything is going about the reminder emails concern you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!