In chart of accounts, all invoices and associated payments appear under a single account, even though the invoices are assigned to each customer.  What am I missing?

Allow me to join the conversation and help with your questions about transactions in the Chart of Accounts, vestaviat.

I'd also like to ask if you're using a single account for receiving payments? Please know that the Chart of Accounts will list transactions based on the accounts that are used on them. For example, all invoices are reported and listed under the Accounts Receivable account regardless of the name of the customers attached to them. 

Payments on the other hand will be listed or reported under the accounts that is used to receive them. 

You'll wan to run a Transaction List by Customer report. This will let you see a list of transactions that are grouped according to customer's name. Here's how:

1. Go to the Reports menu and look for  Transaction List by Customer.
2. Click the drop-down list for Group by and select Customer.
3. Select Run report.

I'd like to share these references as well about managing Chart of Accounts in QBO:

• Use Account Numbers in your Chart of Accounts in QuickBooks Online
• Find, Review, and Edit Transactions in Account Registers in QuickBooks Online

Don't hesitate to always ask questions in the forum if you need more help from us. 

Thanks.  I fear that I am not communicating the problem.  This has nothing to do with reporting.  When I invoice customers, I create individual invoices for each customer.  The revenue (credit) side of these transactions appears properly as income.  Unfortunately, the Accounts Receivable (debit) side of the transactions are all under a single customer account in the chart of accounts.  Each customer should correspond to a particular A/R account in the chart of accounts.  Thanks

Thanks for getting back to us, @vestaviat. As an additional inishgts, your invoices will automatically be posted on the default accounts in QuickBooks Online. 

These are the ones created when you set up your company. However, if you need to use more than one A/R account, QuickBooks will let you choose the A/R account you want to use when creating an invoice or receive a payment.

Here's how you can add accounts while recording an invoice. While you're in an open form, select the Category dropdown, then + Add new.

Learn more about adding an account to your chart of accounts in QuickBooks Online.

Let me know if you need more help. We're always around to assist. 

Thanks again.  I just do not think that we are on the same page.  I have 15 customers.  There is an A/R account for each customer.  However, when creating an invoice, I can only select the Customer, not the A/R account.  It is as if the Customers need to be somehow linked to the (existing) A/R accounts.  Thanks

I help figure this out, vestaviat.

Changing the A/R account on the invoice is unavailable. Yes, you may have created multiple A/R accounts in QBO, however, when you create an invoice, QuickBooks will automatically post it under the default A/R account. 

You can check the items and review the setup and ensure it's assigned to the correct account. Here's how:

1. Click the Gear icon at the top and choose Products and Services.
2. Find the item you’re working on and press the Edit link to open the Product/Service information window.
3. Review the accounts associated with the item.
4. If it’s incorrect, change it to the right one.
5. Hit Save and close.

I'll share this article for additional details: How to group A/R or A/P account types. 

I'll be around if you need more help with managing your accounts in QBO.

Thanks.  This appears to be yet another reason not to have to transition to Online, but here we are.  Not at all amused.  There is absolutely no reason QB should not recognize A/R sub-accounts.  Worked fine in desktop.  If I understand correctly, the only way to get around this is to create a Product/Service for each customer?  Let's see, X number of Products/Services times Y number of Customers - appalling.  Hopefully I am incorrect.  Thanks

That is correct, @vestaviat. QuickBooks works on items as stated by Rustler on this thread. 

You can only choose which account each item is posted to by selecting it from the item in the Products & Services.

I understand the need to have this aach customer correspond to a particular A/R account in the chart of accounts. 

I'll ensure that our product engineers receive your request, so they may look through your suggestion and decide whether or not to include it in our future offerings.

I'm also encouraging you to do the same by presenting your suggestions directly to them. 

Here's how:

1. Go to Help, Send Feedback Online, then Product Suggestion.
2. Choose a Type of Feedback and Product Area (optional) from the available drop-down menus.
3. Enter any suggestions/feedback in your Here is my suggestion: field, then select Send Feedback.

Feel free to message us again here if you have additional concerns. I'll respond as soon as I can. 

Hi, I am following this thread and wondering if anyone came up with a workaround to not being able to create invoices and categorizing to different Accounts Receivable accounts. If my business has two different revenue streams and I want to track the Accounts Receivable balance for each separately, I would need the invoices to be created hitting the different AR accounts. Right now they are all being lumped in one AR account. Anyone figured out a workaround besides for moving it form one AR account to another by creating a JE? 

Hi there, CFO Pro.

At this time, we can only recommend creating a Journal Entry (JE) when moving Accounts Receivable to another account.

In this matter, I recommend working with your accountant or any knowledgeable financial specialist. They can provide additional options on other ways to handle moving of accounts. You can find an accountant by clicking on this link: Find an accountant.

We are finding more ways to improve the report options for our customers convenience. While we do, I encourage you to visit our QuickBooks Blog where we post the most recent feature updates of the product.

If there's anything I can help you with, feel free to drop me a reply below. Hope you have a good one.

Thanks for your response. I am an accountant and don't see another workaround. If you can have QuickBooks add this feature of being able to use different AR accounts for creating invoices for different revenue streams, that would be very helpful.

QB assured me that there was no 'work around'.  Online version of QB is absolutely horrible.  As if programmers designed it without consulting existing users.  Would never have moved to online except QB pulled the desktop version out from under us.  Would be nice to see something as simple as account balances at a glance on the home page.  Check register?  Gotta negotiate to chart of accounts to see it.  Just a horrible app.

The Products thread only changes the Income account.  How do you change the receivables account.  Any invoice I create debits A/R Other, I want it to go to A/R Sales.

You're in the right place to ask questions, @Fozgood. And I'd be happy to help share some inputs about editing an account in the Chart of Accounts in QuickBooks Online (QBO). 

QBO creates default and special accounts according to your company preferences. Accounts Receivable (A/R) is one of the special accounts created by QuickBooks when a specific function is enabled in the settings. 

By default, the system post all sales transactions to this A/R account. For more details about deleting or editing accounts, see this link: Manage default and special accounts in your QuickBooks Online chart of accounts.

However, if you want, you can merge your A/R Sales to A/R Others. Just ensure that this A/R Others is the default one. This way, your transactions will post to this account automatically. 

Here's how: 

1. Go to the Gear icon and choose Chart of Accounts. 
2. Find the A/R Other and click the drop-down arrow beside View Register. 
3. Select the Edit tab. 
4. Modify the A/R Other to A/R Sales in the Account name. 
5. Hit Yes, merge accounts, then click Save. 

For more guidance, see this link: Merge duplicate accounts, customers, suppliers, and employees in QuickBooks Online.

In addition, check out these articles below on how to merge an inactive chart of accounts in QuickBooks: 

• Make an account inactive on your chart of accounts in QuickBooks.
• Learn about the chart of accounts in QuickBooks Online

If you have other questions about your chart of accounts, you can always swing by anytime in the Community space. We're here to help. Keep safe. 

I do not have that button.  Is there another way to change multiple transactions?

Hi, @valerie2020. Thank you for reaching out to the Community.

Can you clarify which button you are referring to and provide details about the steps you've already taken?

I'm looking forward to hearing from you.