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i have changed the address following the gear icon and account and settings, however the company address is still appearing as the previous one that was there.
Hello there, caren_nelson!
Let's go to Account and Settings, and get your company address updated:
This will then change the address where customers contact you or send payments shown on sales forms. I've attached here a screenshot for your reference.
If you want to customize your sales forms, you can check this article: How
to Customize Invoices and Other Transaction Forms in QuickBooks Online
Fill me in if you have any other concerns. Thank you.