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i have changed the address following the gear icon and account and settings, however the company address is still appearing as the previous one that was there.
Hello there, caren_nelson!
Let's go to Account and Settings, and get your company address updated:
This will then change the address where customers contact you or send payments shown on sales forms. I've attached here a screenshot for your reference.
If you want to customize your sales forms, you can check this article: How
to Customize Invoices and Other Transaction Forms in QuickBooks Online
Fill me in if you have any other concerns. Thank you.
Hi, what if our Customer-facing address of a US company is in Canada? how can I change the Customer-facing address to a Canadian address?
Hi there, @MM888.
You can change back your customer-facing address to your preferred one. Here's how:
For your reference, you can also check out these articles for more information:
Don't hesitate to mention me in your comment if you have other questions. I'll be around to provide assistance.
Thanks, @MaryAnn_E but the issue is different.
Since this is a USA company but the head office is in Canada, QBO is not allowing to enter an address outside of the US, see attached screenshot.
Can not enter the Canadian province and can not enter the Canadian Postal code
I appreciate you for getting back to us, MM888.
The address on your account follows as to where your company is located. If its location is in Canada, you'll have to purchase QuickBooks Online for Canada.
This way, you can record your customer-facing address correctly.
Once subscribed, you may check these references in changing the settings of your company:
I'm just a post-away if you need help. Keep safe!