How To Reverse Quickbooks Payment Applied To Wrong Invoice

Hi there @temesgen_yemane , 

To do this task, here's what you'll need to do:

1. Go to Sales in the left navigation menu.
2. Go to Invoices tab, then open the invoice.
3. Click on 1 payment link at the upper right hand above the PAID payment status.
4. Click on the link for the date.
5. On the Receive Payment window, click on More button at the bottom.
6. Click on Delete, then choose Yes.

That's it! You're now able to change your invoice back to unpaid status.  Then, select the payment to the right invoice. Comment back, cheers.

I've got some steps we can perform to reverse the QuickBooks Payments applied to the wrong invoice, temesgen_yemane.

We can void or fully refund the transaction by using the Reverse a Transaction feature in your Merchant account.

Here's how:

1. Sign in to your QuickBooks Payments account.
2. Tick the Processing Tools drop-down and select Reverse a Transaction.
3. Fill out the necessary fields.
4. Tap Search.
5. Choose the transaction you want to refund.
6. Press Submit.

We can also use the Reverse (Void/Credit) option in your QuickBooks Payment account to reverse the payment applied to the incorrect invoice. Let me show you how:

1. Click the Activity & Reports drop-down and select Transactions.
2. Enter the date period.
3. Tap Search.
4. Choose the Transaction ID or the transaction you want to reverse.
5. Hit Reverse (Void/Credit).
6. Place a checkmark on the transaction.
7. Press Submit.

For more details about this one, check out this article: Void or refund transactions in QuickBooks Payments. 

Visit our Merchant Services page for more insights about managing your QuickBooks Payments. 

That should point you out in the right direction today. I'm only a post away if I can be of additional assistance concerning reversing a payment. Have a great day ahead.

Can this be done at any time? If a payment was allocated to an invoice in 2020 can it be changed in 2021? Does it affect your bank reconciliation?

Welcome to the Community. Allow me to take care of this query about refunds for you, @Aml16101.

QuickBooks Payments allows you to process the refund within six months from the date of the sale. Past this period, you can provide a refund via cash or check. Follow the steps below to refund within QuickBooks Payments:

1. Sign in to your QuickBooks Payments account.
2. Go to the Processing Tools drop-down menu, then select Reverse Transaction.
3. Fill out the necessary fields, then choose Search.
4. Pick the transaction you want to refund, then hit Submit.

See this article for details on how to process partial refunds: Void or refund transactions in QuickBooks Payments. 

As for your reconciliation concern, see this article for a resolution: Undo or remove transactions from reconciliations in QuickBooks Online. 

You can also keep this article for future reference: Fix issues at the end of a reconciliation in QuickBooks Online. If you encounter any other issues with your reconciliation, it contains a step-by-step guide to resolve issues. 

Tag me in a comment below if you have other questions about refunds in QuickBooks Payments. I'll be around to help you out. Have a great day!

hi   can I use this procedure to re-apply a payment I made to a vendor from one bill to another bill from the same vendor? to explain: Bill.Com deleted a bunch of my bills from a particular vendor, but left the payments undeleted, so now I have a mismatch and I need to re-enter the bills that were deleted and then RE-APPLY the payments, BUT QBO is not letting me re-apply those payments.

Thank you for reaching out to the Community, @Ez3.

I see that you've posted a similar question and I've already addressed the issue in your first post. 

If you haven't been notified of the response, check it out here.

Also, you can get a report on all money paid to a vendor for the year by running the Transaction List by Date report. Once the appropriate customizations are made it will reflect all the data you need. To learn more about this, I'd recommend checking out this article: Run a report with vendor totals.

If you need further assistance in managing vendor transactions in QBO, don't hesitate to leave a comment below. I'm always here to help. Take care always, @Ez3.

To do this task, here's what you'll need to do:

1. Go to Sales in the left navigation menu.

2. Go to Invoices tab, then open the invoice.

3. Click on 1 payment link at the upper right hand above the PAID payment status

4. Click on the link for the date.

5. On the Receive Payment window, click on More button at the bottom.

6. Click on Delete, then choose Yes.

That's it! You're now able to change your invoice back to unpaid status.  Then, select the payment to the right invoice. Comment back, cheers.

Don not listen to this, this will delete the invoice..Quizbook please remove remove the above instructions as it is not correct