How to tell if an invoice has been printed or not? thanks

Hello there, @ges48068.

You can view your invoice audit history to check if your customer's already viewed it. However, the ability to know whether they have printed it is currently not available. I can guide you on how to do it.

1. Open the customer's invoice.
2. Scroll down to the bottom of the invoice page. 

You can read through this article to learn more about using the Audit log to check the activity history of all transactions:

• How to view transaction changes in the audit history
• The Audit Log: What it is, how to use it

Keep me posted if you have other questions about managing your invoice transactions. I'm always here to help.

I'm here to make sure everything works fine, @ges48068.

Did the information I provided help you manage your invoices? If you need further assistance with this, you're welcome to post again or leave a reply below. We're always here to help.

Have a great day ahead!

I have same concern too, I remember I have seen somewhere to show invoice printed, in side of invoice somewhere when I was starting using QBO, but after I running couple of months of business, I couldn't find this information anymore, there is no where to show any invoice printed information.

Also there is check box on the top of invoice, says print later, I don't know is it related to our concern too?

Welcome to the QuickBooks Community, Jia560! You have come to the right place for help. If you would like to see if your invoice printed information, follow these steps below.

1. Go to Sales and select Invoices.
2. Select the Invoice in questioning.
3. Once the invoice opens, select Edit Invoice.
4. Using the bar as seen in the example below, click More.
5. Pick Audit History.
6. Select Show all.

From here, you will be able to see the status in the highlighted Printed area below.

Regarding your second question, to Print later option simply means storing your invoices or sale forms to print in a batch or single in the future. Here's how to print your invoices that were marked Print Later:

1. Go to the Sales tab.
2. Select the All Sales column.
3. Use the Filter option and change the type to Invoices.
4. Under the Delivery Type, select the drop-down and choose Print Later. You could also use the Filter to choose the exact dates and customer and so forth.
5. Choose the invoices and use the Batch actions drop, and select Print transactions.

That should do it! You can refer to this article for more information on how to email or print multiple invoices and sales forms. Please let me know if you have any questions or concerns. This is why we are here, to help! Take care and be safe.

Thank you for your reply, I have checked out, but it is something wrong, I have actually printed out, but it still shows "not printed". I have refresh the page, wait quite long time, the status not changed.

Hi, @Jia560.

You can check the status of your invoices through a private window. I'll show you how.

In most cases, unexpected results while working with QuickBooks are caused by the browser you're using. The private browser prevents any virus infections that can cause unexpected behavior when using QuickBooks.

To save you time, use either of these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

If it works fine, I recommend going back to your original browser and clear its cache to start fresh.

Moreover, you can use another supported and up-to-date browser to narrow down the result.

On the other hand, here's an article you can open to know more about adding, organizing, and sending invoices.

If you have any other follow-up questions with regards to the status of your invoice, please let me know by adding a comment below. It's my pleasure to help. Keep safe!

Even in incognito mode my audit view does not show when another user has indeed printed the invoice.  This makes it very easy to have duplicate invoices printed and mailed!! Any ideas?

Hello @KLKL13,

In QuickBooks Online, the Audit Log history does not show if a user has done printing an invoice. Instead, a printed invoice will show you the word Printed on the Printed: section to avoid creating and sending duplicate copies.

On top of that, I've also included this helpful article for the steps in creating a document showing all your customer transactions: How to send statements to show customers summaries of their sales transactions?

Don't hesitate to post again here if you have other questions or concerns with QuickBooks tasks and navigations. I'm always around happy to help. Stay safe and have a good one!

So there is no efficient way to track if an invoice has been printed?  Many of our customer do not want electronic bill delivery.  

Thanks for getting back to us, @KLKL13.

For now, the ability to know whether an invoice is already printed or not is currently unavailable. Although, you can follow the suggested steps provided by my colleague SashaMC to see its status. 

I can see how this option would be helpful for you and your business. Therefore, let me take note of this as a suggestion to improve your QuickBooks experience.

Additionally, you can personally send this feedback to our product developers so they can review it. Simply follow these steps:

1. Click the Help menu and select Send Feedback Online.
2. Choose Product Suggestion, then enter the details of your concern.
3. Select Send Feedback and click Close Window.

Moreover, you can check our Firm of the Future site. This is where we share recent happenings and future developments, such as updates to newly added features.

If you have any other concerns, feedback, or questions, don't hesitate and come back to the Community. I'm always here to help you. Have a great day.

I can't tell where it says that an invoice is printed or not in the audit log. I am looking at 2 invoices right now. One I printed today, one I still need to print. The logs look the same. The one I printed does not say PRINTED anywhere.  What am I missing?

It doesn't say printed though. Tonight I printed an invoice, went to the audit log, and it still says To be printed, no PRINTED. This is the same thing an unprinted invoice says in the audit log, so this is incorrect 

I can see that it’s your first time posting on this thread, bvlm2020.

It’s my goal that you'll see the correct printing status of your invoice on the Audit Log report. Let's run some basic troubleshooting steps to test if the webpage is preventing the Printed information to show on the transaction history.  

To start, log in to your company using a private window or incognito mode. This browsing session operates without the use or collection of cache files, which can cause unusual behavior in QuickBooks Online (QBO). 

• Press Ctrl + Shift + N (Google Chrome and Edge).
• Press Ctrl + Shift + P (Mozilla Firefox).
• Press Command + Shift + N (Safari).

If this works, clear the cache of your regular browser to optimize its performance. If the issue persists, utilize a supported browser to check if the one you’re using is the issue.

I know that adding a feature that allows users to automatically view the printing status for sales forms is beneficial for their business. This can help save time because they no longer have to open the Audit Log report and check it. Thus, I encourage you to submit feedback on this idea for our product engineers to look into. Follow the steps below to send your product suggestions.

1. In QBO, navigate to the Gear icon in the upper right and choose Feedback under Profile.
2. Enter a brief description of how you’d like the online program to work.
3. Click Next to submit.

Also, here's a link to the Sales and customers guide. It contains topics about processing customer refunds, customizing sales forms, managing your clients' information, and handling other sales-related transactions such as invoices, sales receipts, etc.

In addition, the following reference contains solutions on how to troubleshoot printing concerns: Fix QuickBooks Online printing issues on browsers for Windows. They're grouped according to specific scenarios, so you'll be able to view the perfect solution in no time.

The steps I shared above should get you pointed in the right direction, especially in displaying the correct printing status of your invoice. 

Reach out to me again if you have other printing or invoice concerns. I’ll jump right back in to assist further. Have a good one.