How to update business owner info verification code telephone number invalid

I'm here to help you with updating your business phone number, michael-campbell.

This can be accomplished in a few steps. Please ensure that you have your user ID and password ready. To update the information, log in to your QuickBooks Online account or go to accounts.intuit.com to change your information.

Here's how to do it:

1. Next to the Gear icon at the top, click the Profile icon.
2. Select Manage your Intuit Account.
3. Go to the Sign-in & security.
4. Choose the Phone section, then click the Change link beside the phone number.
5. Change the phone number and enter your password.
6. Once done, hit Save. 
7. Select how you want to confirm your contact information by selecting the following: Text message or Voice call, then choose Continue.
8. Confirm by entering the code, then select Done.

For more details, you can review this article: Change your email, user ID, or password for QuickBooks Online, QuickBooks Online Accountant , and Qu....

I've also included this resource to learn more about QBO's multi-factor authentication, which adds an extra layer of security to your account: Verify your account with multi-factor authentication.

Please let me know if you require any additional support in managing your QBO account. I'm just around to help. Take care always.

The phone number currently listed in QuickBooks online is incorrect and I never receive the call or text to get the verification code. I have called three times and have waited over a month and still nothing has helped fix this simple error. This prevents me from transferring money and changing my deposit account as well, making the invoicing feature virtually useless. I literally have been rushing to the bank every mooring to withdraw the 1k limit and physically transferring it to my back account trying to avoid overdraft fees for the past moth only to fail because there is a 5k monthly withdraw limit. Apparently no one who answers the phones knows how to fix this and after three calls and waiting three business days each time to see if its been fixed, I've racked up hundreds of dollars in overdraft fees do to horrible support. How hard is it to change a phone number for you guys. But the audacity to repeatedly send me emails asking was my problem resolved is like a slap in the face as it shows not one person even checked to see if the number was even changed.

Thank you for chiming into this thread, @DeishaunOG. Let me walk you through updating your company information.

Make sure that you have your user ID and password. To make changes to your information, log in to your QuickBooks Online account or go to accounts.intuit.com and follow the steps provided by my colleague above.

You can also get a callback instead of calling QuickBooks. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. 

Follow the steps below: 

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose to Get a callback. 
6. Type in your contact info.
7. Select Confirm my call.

For more information on managing your Intuit account, please visit our Account management page. 

If you need help running your business in QBO, let me know. I am always here to help.

My business had a phone number change before I was able to update it in Merchant Services. That being the only way to make changes by text or phone call from the original phone number that I no longer have made it impossible for me to make the changes myself. It has been over a month with uploading requested documentation twice and am being told that my request is "still under review" this has been elevated several times waiting for the "back end" team to contact me via email. 

What makes this worse is I needed to change my bank information as a client paid her invoice and it went to an old account. Now that money sits in suspension with Merchant services, until I can update my phone number and bank account information. This has been THE most frustrating experience I have ever had being in business 20 years. 

Hi @SMorris1,

I can see that your request on updating your phone number in Merchant Services is already been over a month. Rest assured your request is in the correct queue and currently under review. Once it's completed, our team will reach out to you via email.

Thank you for your patience while we're reviewing your request. Our Community forum is always open to help you again if you have other questions with QuickBooks.