Hello there, @pert71.
In QuickBooks, you can try check your bank statements if there's another active account.
However, if there's an active account, I suggest contacting our support team, so they have the tools to check what's causing this and can initiate a screen sharing session to get to the resolution quickly.
You can check this link for more details: https://quickbooks.intuit.com/learn-support/en-us/help-articles/support-hours-and-types/00/385590.
Also, you can visit our help article for some tips in QuickBooks.
Reach out to me if you have other concerns. I'm here to help!
