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nancy-hotelfrisc
Level 1

I am the only user on the account and did NOT make the journal entries I mentioned in my last question!

I have journal entries dated through 9/2024!  It's only February!  I am the ONLY USER on this account, so no one else made them as a reply to my question stated as a possible reason these were there?!.

2 Comments 2
Nicole_N
QuickBooks Team

I am the only user on the account and did NOT make the journal entries I mentioned in my last question!

I appreciate you for bringing this to our attention, Nancy. 

 

I've read your previous question to the other thread and my colleague was able to provide the necessary information so you can delete the entry by utilizing the Audit log. Since you're certain that you're the only user on the account, I suggest reaching out to our Phone Support team for further investigation about the created journal entry. They can also review and track unauthorized access to your account. 

 

Here's how you can reach out to them:
 

  1. Go to the Help icon in the top right-hand corner.
  2. Select Search, then press the Contact Us button.
  3. Enter your question in the box and hit Continue.
  4. Choose the best way you'll want to reach out to us.

 

Please know that they can only accommodate you Mondays to Fridays from 6 AM to 6 PM PT and Saturdays from 6 AM to 3 PM PT.

 

If you're looking to learn about the different options for user roles and access permissions, check out this link: User roles and access rights in QuickBooks Online.

 

Never hesitate to visit us in the Community again if you need assistance with your QuickBooks account. We're just around to help.

nancy-hotelfrisc
Level 1

I am the only user on the account and did NOT make the journal entries I mentioned in my last question!

WRONG!  AGAIN - No One has access but ME!

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