Hello there, @userbrandihawthorneo. Let's work together and isolate the issue on why you can't proceed through Schedule payments in QuickBooks Online (QBO).
To get rid of this problem, let's perform a few browser troubleshooting solutions to process the transaction in QBO.
Have you tried clearing the cache or using other supported browsers? The private window will not save any history making it a good place to identify browser problems. To start incognito mode, use these keyboard shortcuts:
If you're able to see the Add transaction using a private browser, go back to your regular browser and clear its cache. Clearing the cache or cookies is the best way to get a clean slate for your browser. Otherwise, using other supported browsers can be a good alternative too.
Additionally, I'm adding these lists of articles you can read more about the online bill pay feature in QBO:
Reach out to me if you have any other questions besides scheduled payments. I'm a few clicks away to help. Have a good day!
I want to stop this issue from happening to you, userbrandihawthorneo.
I'll make sure this will resolve as quickly as possible. So you can pay your vendor without a moment's delay.
Basic troubleshooting would normally solve the problem. Since the issue persists, I'd recommend contacting our Customer Care Team. They can review your transactions and QuickBooks settings to see what is causing the problem.
Make sure to contact them within business hours to ensure a swift response.
Once the issue is identified, you can pay your vendor seamlessly. For additional information, see this link:
Visit these articles below to get answers to the frequently asked question about vendor transactions in QuickBooks:
Don't hesitate to let me know if there's anything else you need help with while managing your vendor transactions. Take care, userbrandihawthorneo.