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I am using an iPhone and Ipad for quickbooks and it won't let me scroll through all my entries in the bank register. it only let's me zoom in and out. Any suggestions?

 
5 Comments
QuickBooks Team

Re: I am using an iPhone and Ipad for quickbooks and it won't let me scroll through all my entrie...

Hi sorianoqb.

 

If you're using the browser from your iPhone and iPad, then we can do troubleshooting to fix this. To do that, let's open your company using the private browser.

 

Here are the steps:

  1. On your iPhone or iPad, open Safari.
  2. Tap Private, and then tap Done
  3. Go to https://qbo.intuit.com/.

Log in to your account, and go back to the bank register page and try to scroll. If it works, then let's go back to your regular browser and try clearing out your browser's cache. This helps resolve errors or latency issues to make your browser function more efficiently.

 

Otherwise, refresh the latest data in QuickBooks Online for mobile app.

 

Here's an article for the steps: Update Latest Data in QuickBook Online for Mobile.

 

Please let me know if you need anything else. Thanks. 

Established Member

Re: I am using an iPhone and Ipad for quickbooks and it won't let me scroll through all my entrie...

this people on quickbooks dont know anything i been having issues with the app and i bet that the person whos reporting this issue is talking about the app not the browser . been having this issue for a year and 3 months and they havent fix it yet , they probably wont . they told me to use the browser on my phone. so why do they have an app ?  just get rig of it once for all.  

Moderator

Re: I am using an iPhone and Ipad for quickbooks and it won't let me scroll through all my entrie...

I see you've been through a lot with the App issues you're having, @carpovic.

 

Are you having a certain issue that's been currently investigated? If so, I can look into that for you and check if there are any updates.

 

If you're referring to the scrolling issue on the Bank Register page, here are the things that we can perform to further isolate the issue:

 

  • Restart your phone and launch again the app.
  • Update your phone's operating system.
  • Uninstall/Reinstall the app.

 

These troubleshooting steps will help us refresh the compatibility of the application to your mobile phone. If you've already tried the suggested steps, I'd recommend reaching out to our Online Support to further investigate. This way, they can isolate the issue and have it escalated if needed.

 

Keep me posted if there's anything I can do for you or if you have other questions about using the App. I want to help however I can.

Established Member

Re: I am using an iPhone and Ipad for quickbooks and it won't let me scroll through all my entrie...

i truly appreciate you fast reply to the post but I have called several times  and have the same answer, 

on the app (iPhone)  ((remember i been having this issue for over a year now  so software update not the issue)) when going into customer and tried to click on open invoices for a particular customer it wont open. it only shows the current TOTAL balance. it use to work.   when creating a new invoice with it the app . it wont let you add any jobs.  where you put the quantity of work if i put 1 a message will appear saying  "ERROR the quantity is larger than the maximum allowed " how is 1 maximum ????   i even put zero and its the same . so its basically impossible to create a new invoice with it the app. so the APP its useless .

QuickBooks Team

Re: I am using an iPhone and Ipad for quickbooks and it won't let me scroll through all my entrie...

I would say the same thing if this happens to me, carpovic.


What Lily shared are the things that we can let you do since we have limited access in the Community. For in-depth checking, please contact our phone or chat team again. They can gather enough data to report it to our engineers.


If you have other phones, you can try accessing your account from there. You can also use your mobile browser to access QuickBooks.
 

Please let us know if you have other questions in mind.