Hello there, @MB505.
Let's perform some troubleshooting steps so you can view bills from a purchase order.
Before we proceed, did you receive an error message when viewing bills? Any additional information would be greatly appreciated.
There are times that the browser stores a frequently-accessed data, thus websites, like QBO, to act weirdly. Let's try logging in to your QBO account using a private browser.
To use a private browser, here's how:
Once logged in, go back and try to view the bills again to double-check.
If this works, it means that you need to clear your browser's cache so the system can start fresh.
If you get the same result while using a private browser, I recommend switching to a different one.
You might want to check out this article to know how to manage bills in QuickBooks Online: Enter and pay bills.
Please touch base with me here for all of your QuickBooks needs, I'm always happy to help. Wishing you all the best.
Thank you for the advice Mark. I have tried all of your recommendations to no avail.
I am using the desktop app and tried switching to Url based.
The problem is that, looking at an existing purchase order (after copied to a Bill) there used to be a hyperlink in the upper left hand corner to access the bill. It now just displays "Closed". (See pic) Tried selecting "open" but it just removes the Bill.
Now, when I look at the Bill that is attached to that PO, the "linked transaction" hyperlink is there and I can access the PO but not vice versa. (see pic).
Hey there, @MB505.
Thanks for reaching out to the Community. You'll only be able to access the Bill from the actual Bill. However, as you showed in your screenshots above, you can go from the Bill and access the Purchase Order. The option to go from a Purchase Order to a linked Bill isn't available. QuickBooks does regular updates to enhance the product for customers like you but may end up taking a feature out as well.
If you want to learn more about Purchase Orders and Bills, then I strongly recommend looking into these links. You can also check out our Blog that gives you all the details on our upcoming releases within QuickBooks Online.
I'm only a post away if you have any other questions or concerns. Have a splendid day!
Hello there, @ jaguar1.
Let me help you link the purchase order to a bill and identify the purchase order in question and get it linked with its corresponding bill.
If you'll want to create a new purchase order, please follow the steps below:
Also, you can use the previously created purchase order, just click the magnifying glass then locate the purchase order you'll want to link and follow step 4 and 5 to continue.
However, we're unable to link purchase order to an invoice, you'll have to create estimate or invoice manually.
I'd recommend reading out the articles that my colleague Candice C provided, about purchase orders and bills in QuickBooks.
You can visit our Help articles for tips and for your "How do I" question in the future.
Please post again if you need any other help. Take care.
This is craxy! I use PO numbers to access multiple bills attached to 1 PO. I now have to go through every bill to see which ones attach to the PO. My whole billing system will not work anymore.
This an ongoing issue that is already investigated by our engineers. Temporarily, we can go back to the bills to see the linked purchase orders instead.
I'd also recommend reaching out to our Customer Care Team so they can keep you updated about this.
We'd appreciate your patience as we work for a fix.
This feature was not removed, Stina1983.
We don't want you to have this kind of experience however, our engineers are still investigating the issue with regard to the bills linked to the purchase order.
In the meantime, we'll have to view the bill to see the linked purchase order.
I'd recommend getting in touch with our Phone Support team so you'll be added as one of the affected users. Please follow the steps shared by JamesDuanT.
Also, I'll take note of your idea with regards to the purchase order (P.O.) number. Our developers may find a way on how to view the PO number without opening its transaction.
You can also read through creating Purchase Order for some FAQs.
I'm just clicks away if you need my assistance.
Hi there, @C-CWC.
At this time, our product engineers are diligently working for a fix on viewing bills from a purchase order.
As a workaround, you can consider using the created bills to check which purchase orders have been linked.
Also, to ensure you'll get an update about the resolution status, I recommend reaching out to our Customer Support Team again. They have to collect personal data to add your company to the list of affected users and provide this investigation number for easy tracking: INV-41757.
To reach them, click the Help button, then select Contact Us to talk with a live agent.
If you have any other questions, feel free to comment below. Thank you for your patience while we're working on this.
I am also facing the same issues:
This is so annoying to go back and forth to see how many invoices are linked to a purchase order.
PLEASE ADD THAT FEATURE BACK!!
Thanks for joining in this discussion, @khardu. I understand how you feel about this inconvenient. Currently, our product engineers have already identified the root cause and rest assured they're working on it to fix this as soon as possible.
At this point, we highly encourage all affected users to give us a quick call so our Customer Support team can gather your account details and add you to the list. All information about resolution updates will be notified directly via email.
I've also attached our QuickBooks Online Help Articles hub in case you'll need some easy steps for your How do I? tasks.
I appreciate your extended patience in this matter, @khardu. Visit us again if you have more concerns. I'm always around to listen and provide my utmost support.