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Hoffman2
Level 1

I can not see any of my invoices on my self-employed! They have been missing for days! Does anyone know how to fix this?

 
1 Comment 1
JamaicaA
QuickBooks Team

I can not see any of my invoices on my self-employed! They have been missing for days! Does anyone know how to fix this?

Hi there, @Hoffman2.

 

I recognize the importance of viewing invoices. Please b rest assured that our engineering team is already working to figure out a solution.

 

There is an ongoing investigation (INV-90843) regarding the missing invoices. With this, I recommend contacting our Support Team. They can add you to the list of affected users to get updates and fixes once available.

 

Here’s how:

 

  1. Go to the Help icon and select Contact Us.
  2. Enter your concern and click Continue.

JamaicaA_0-1690774085982.png

 

Kindly check our support hours to ensure contacting us at a time that suits you best. You can refer to this article to know when our live support is available: Contact QuickBooks Self-Employed Support.

 

Once everything is good, enter the payment transactions manually in the program. To learn several ways to enter expense receipts, refer to this guide: Record or attach expense receipts in QuickBooks Self-Employed.

 

If you need to collect sales tax for the products and services you sell, this reference will guide you through the process: Manually track sales tax in QuickBooks Self-Employed.

 

Please know that we're working hard to resolve this matter quickly. I'll be here if you have other concerns about any tasks. Take care.

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