I can't add attachments to my estimates and invoices anymore, the option is gone! I uninstalled and reinstalled the Android app, no solution.

I hear your sentiments, alphaapplianceco.

I'll provide troubleshooting steps so you can resume your sales transaction tasks with ease.

We can refresh the data within the program or from the settings menu on your mobile app. It restores the application to remove the older cache that causes this odd behavior.

I'd be glad to guide you on how:

1. Go to the Menu ☰ icon, then select More Options ⋮.
2. Tap Settings, then Refresh Data.
3. Click Yes to confirm.

If the issue persists, you can access your QBO through a web browser and utilize attachments to your invoices and estimates.

Otherwise, you can contact our Customer Support Team to further investigate the root cause of this issue and find a possible resolution.

For future use, personalize your invoice to have professional-looking sales forms. To start, please head to this article: Customize invoices, estimates, and sales receipts in QuickBooks Online.

You can always reply below if you have other queries about sales transactions. It's my priority to ensure that your concerns are fixed. Keep safe always.

Is there anyone else who can help me? There is no "Refresh Data" in the android app settings

Also, I'm paying for service on the android app, not to use my web browser. 

I cleared cache and data via android settings, restarted phone, uninstalled QBO, reinstalled QBO and the problem remains - no ability to attach photos to my invoices and estimates.  I need this option, I am mobile repair service and logging in via the web browser is not an option. 

I cleared cache and data via android settings, restarted phone, uninstalled QBO, reinstalled QBO and the problem remains - no ability to attach photos to my invoices and estimates.  I need this option, I am mobile repair service and logging in via the web browser is not an option. 

We appreciate you for coming back and bringing this one to our attention, alphaappliance.

We commend you for performing some troubleshooting steps to get this resolved. Since the issue persists after performing the recommended solutions, I'd suggest contacting our Customer Care Team. They'll pull up your account in a secure environment and investigate what's causing this issue. Here's how:

1. Sign in to your QuickBooks Online company.
2. At the top right, click the Help icon and choose the Assistant section.
3. Type your concern in the Type Something field.
4. Click Talk to a human.
5. Hit I still need a human.
6. Press the Get help from a human.
7. You'll be routed into the How can we help? page. Then, choose a way to connect with us: Start a chat or Get a callback.

Moreover, you can check out this article to learn more about capturing and uploading receipts in QuickBooks: Upload your receipts to QuickBooks Online.

Don't hesitate to reach us in the Community if you have further concerns about uploading receipts or any QuickBooks related. We'll be here to assist you every step of the way.

After hours and hours of frustration and multiple calls to Quickbooks support with no answers I finally figured out the fix to this problem!

1. Open up QuickBooks on your desktop PC.

1. 2.Open up an existing invoice or create a new one.
2. 3.At the top right of the new invoice, you will see “try new template” click on this and enable and then save.
3. 4.Open up QuickBooks on your mobile phone or tablet and navigate to the same invoice. Scroll down to the bottom of the invoice and you will see the option to add an attachment now!
4. This also enables the ability to be paid via PayPal, or Venmo, take deposits, tips, and a few other goodies.. I hope this helps somebody!