This isn't the kind of experience I want you to have when printing checks in QuickBooks Online (QBO), @mariasalvemini. That's why I'm here to help you fix your checks alignment issue and get back to business in no time.
Based on your description of the issue, it seems like you have an outdated version of Adobe Reader/Acrobat. Most printing problems in QBO can be resolved by updating the said tools to the latest version or by repairing your installation. Let me guide you how.
Here are the steps on updating Adobe Reader/Acrobat using a Windows computer on the web:
- Open Reader
- Go to the Help menu.
- Select About Adobe Reader and note your product version.
- Go to the Adobe Reader Downloads page.
- If the web page indicates that a newer version is available, choose Install Now.
- Click the downloaded file and follow the instructions to complete the process.
In case you want to repair Adobe Reader/Acrobat, you can refer to this article's How to repair Adobe Reader/Acrobat section for the detailed steps: How to update, repair, or re-install Adobe Reader/Acrobat. It also includes other troubleshooting steps for printing related issues in QBO.
When you're using Safari in Mac OS, you can refer to this article to solve common printing problems in QBO: Troubleshoot printing problems in Safari.
However, if the issue continues, I'd recommend checking out this article for more troubleshooting steps: Fix QuickBooks Online printing issues.
Please let me know how it goes. Feel free to leave a comment below if you need anything else. I'm just around to help. Keep safe always, @mariasalvemini.
