I can't recover my login even after doing the step by step

Hello there, luanaporto1.

It's nice to hear from you. Let me help you recover your login and ensure you can view your W-2 form.

Did our Phone Support Team provide you with that link? If yes, we can contact them again to ask correct one containing information about the other way of recovering login.

Still, I have another set of steps to share with you. If you haven't tried updating your phone number or user ID on the Intuit Account page, we can follow these steps to fix it.

1. Go to our sign-in help page.
2. Enter your phone number, email address, or user ID. Since you can still access your email address, we can use it. We'll then receive an email with a verification code. 
3. Input the verification code we sent, or follow the instructions in the message. 
4. Reset your password. 

Once done, change your login information in the Intuit Account Manager. Here's how:

1. Sign in to the Intuit Account Manager. 
2. Select the Sign-in & security menu.
3. Select the User ID, Email address, Password, or Phone section.
4. Make your changes.
5. Hit Save to reflect the changes.

Afterward, if you still have contact with your employer, you can ask him to re-invite you to QuickBooks Workforce using the correct details. Make sure to accept it before expiration. For further guidance, we can utilize this article: Invite your employees to QuickBooks Workforce to see pay stubs and W-2s. 

To keep your Workforce info up-to-date, you can check this link: How to change the user id or email address for QuickBooks Workforce.

Keep your post coming if you have more concerns about viewing your W-2 form. I'll be around to back you up. Bye for now and take care.

Yes, it was your support team that sent me that link, if you can send me another one that works I would appreciate it.

And yes, I've tried in every way to recover my login, but I couldn't. Even the way you mentioned, even when they send a code to my email, they still ask me to send a code to my old phone number too, and therein lies the problem, as I no longer have access to the number.

Another point, I no longer have contact with my former employer, as I said, I worked there until March 2022, and since then I have no contact with them. So I need to access my old account to get the document for the time I worked there.