Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
I tried to change the password following the step by step sent, but they informed me that they did not find my user. They sent me a link to follow another way, but the link doesn't work, here's the link: https://community.intuit.com/content/p_na_na_gl_cas_na_article:L367nlElJ_US_en_US
I need to access my account to get my W-2 form and declare my fees. I was an exchange student in 2022 and worked at the Best Western Ambassador Inn & Suites in Wisconsin Dells, they put my payslips in Quickbooks and all my work documents were available in my account. When I returned to my country, Brazil, I changed my phone number and since then I can't log into my account.
I don't remember my login, but my registered email is [email address removed], my full name is Luana Porto Correia, I worked at the Best Western Ambassador Inn in Wisconsin Dells from late January to March 15th.
I have a print of an email I received from you when I received my salary, it is attached. Please I need help logging in and retrieving W-2.
Hello there, luanaporto1.
It's nice to hear from you. Let me help you recover your login and ensure you can view your W-2 form.
Did our Phone Support Team provide you with that link? If yes, we can contact them again to ask correct one containing information about the other way of recovering login.
Still, I have another set of steps to share with you. If you haven't tried updating your phone number or user ID on the Intuit Account page, we can follow these steps to fix it.
Once done, change your login information in the Intuit Account Manager. Here's how:
Afterward, if you still have contact with your employer, you can ask him to re-invite you to QuickBooks Workforce using the correct details. Make sure to accept it before expiration. For further guidance, we can utilize this article: Invite your employees to QuickBooks Workforce to see pay stubs and W-2s.
To keep your Workforce info up-to-date, you can check this link: How to change the user id or email address for QuickBooks Workforce.
Keep your post coming if you have more concerns about viewing your W-2 form. I'll be around to back you up. Bye for now and take care.
Yes, it was your support team that sent me that link, if you can send me another one that works I would appreciate it.
And yes, I've tried in every way to recover my login, but I couldn't. Even the way you mentioned, even when they send a code to my email, they still ask me to send a code to my old phone number too, and therein lies the problem, as I no longer have access to the number.
Another point, I no longer have contact with my former employer, as I said, I worked there until March 2022, and since then I have no contact with them. So I need to access my old account to get the document for the time I worked there.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here