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rabelorenovation
Level 1

I can’t see my invoices that I have I’m my computer in the app anymore

 
26 Comments 26
IamjuViel
QuickBooks Team

I can’t see my invoices that I have I’m my computer in the app anymore

I can guide you in locating your invoices, @rabelorenovation.

 

Let's filter the view of your invoice list in the QuickBooks Self-Employed mobile app. This way, we'll be able to view all the invoices that you've created.

  1. Tap the Hamburger icon. 
  2. Select Invoices from the menu. 
  3. Click the Filter drop-down menu. 
  4. Select All from the Date drop-down menu.  
  5. Locate the invoice.
  6. You can also enter the customer name in the search bar to find the invoice.

If you're still unable to locate your invoices, it's possible that you have logged in to a different QuickBooks Self-Employed account. Make sure to manually type in the username and password you used in accessing your account on the computer. Also, make sure that you have downloaded the correct QuickBooks app.

 

Depending on the mobile device you're using, here are the correct links where you can download the app:

Visit us here again if you have other questions about using the QuickBooks Self-Employed mobile app. I'm just a few clicks away.

IamjuViel
QuickBooks Team

I can’t see my invoices that I have I’m my computer in the app anymore

Just dropping by to check on you, @rabelorenovation.

 

Were you able to locate invoices using the QuickBooks Self-Employed mobile app? I want to make sure that everything works fine.

 

The Community and I are always here to help you manage your QuickBooks account. Leave a post below if you have other questions or concerns.

B2V
Level 1

I can’t see my invoices that I have I’m my computer in the app anymore

Same here.  When I'm on my computer, I cannot see any of my invoices when I click on "invoice" in the sidebar...and I could see them all yesterday.  I CAN, however, see my invoices when on my ipad or iphone.  This is a problem because I do my main accounting work from my computer where I can see things on a bigger screen.  This is not an issue of selecting which invoices I want to see, they simply aren't showing in my computer-accessed subscription.  I tried using both "google chrome" and "Edge" browsers and the issue is consistent across those browsers.

LB_Cali
Level 1

I can’t see my invoices that I have I’m my computer in the app anymore

I am having the exact same issue. They were there when I logged in last week and now all my invoices are missing.

JamaicaA
QuickBooks Team

I can’t see my invoices that I have I’m my computer in the app anymore

Hello, @B2V and @LB_Cali

 

I'd like to inform you that we have a current investigation (INV-87908 or INV-90843) about the missing invoices. Rest assured that our engineering team is already working to figure out a solution.

 

As much as I’d like to assist you further, I can’t do so because the Community is a public forum. With this, you'll need to contact our support team. This way, you'll be added as one of the affected users.

 

Here’s how:

 

  1. Go to the Help icon and select Contact Us.
  2. Enter your concern and click Continue.

 

 

Don’t worry, you’ll receive a notification once the fix is available. Just make sure to check our support hours so you can contact us at a time convenient to you.

 

I'm only a few clicks away from you if you require more assistance doing other tasks aside from your invoices. Just leave the details in your reply and I'll take care of them for you.

JSharp2
Level 2

I can’t see my invoices that I have I’m my computer in the app anymore

I am having the same issue.

JSharp2
Level 2

I can’t see my invoices that I have I’m my computer in the app anymore

I am having the same issue.  Template to send out invoices is gone as well as saved billing skews.  

clearview
Level 2

I can’t see my invoices that I have I’m my computer in the app anymore

I am having this issue with the invoices as well. I can see them on my phone app but they are all out of order. I cant even see the invoices on my computer though so YET another week I can't invoice properly! Quickbooks you are literally costing us all money and time!!! please fix this asap or I will definitely be leaving quickbooks. This is out of hand.

clearview
Level 2

I can’t see my invoices that I have I’m my computer in the app anymore

Please update me as well!

rosyod96
Level 1

I can’t see my invoices that I have I’m my computer in the app anymore

Having the same issue!

 

uloveshida
Level 1

I can’t see my invoices that I have I’m my computer in the app anymore

I'm having the exact same issue. I thought I was the only one. It worked correctly a couple of days ago and now I can't view them on my computer, ipad, or my phone. 

ericfortalezamusic
Level 2

I can’t see my invoices that I have I’m my computer in the app anymore

Same!

I also can't view my invoices.

2023TeslaModelXPlaid
Level 1

I can’t see my invoices that I have I’m my computer in the app anymore

I am also having the Same issue .. can’t, see any of my invoices as of a couple days ago , please fix this I need to send out a ton of invoices 🧾 

KoachKirby
Level 1

I can’t see my invoices that I have I’m my computer in the app anymore

Same issue here.  I need to be able to work on my invoices via my laptop.  I'd love to be notified once a resolution is found!

GlinetteC
Moderator

I can’t see my invoices that I have I’m my computer in the app anymore

We'll notify all affected users once an update is available, KoachKirby.

 

If you haven't already, kindly contact our Customer Care Support team and ask to be included in the list of users affected by this issue.

 

Here's how:

 

  1. Go to Help (?) and select Contact Us.
    Note: If you’re using the QuickBooks Self-Employed app, tap the + button and select Ask QB Assistant.
  2. Enter “talk to a human”, then select Continue.
  3. Choose a way to connect with us:
  • Start a chat - Start a conversation with a support expert.
  • Have as call you - Get a call from a support expert.

 

You can keep track of your invoices using your mobile app as an alternative solution.

 

In addition, you can read this article to learn how to manage your transactions moving forward: Categorize transactions in QuickBooks Self-Employed.

 

We greatly value your patience and understanding as we strive to find a permanent fix.

Abby Swain
Level 2

I can’t see my invoices that I have I’m my computer in the app anymore

Same issue here as of 7/31. I made all my invoices out last week, was able to review and edit them, and now they're missing. I use QBSE and prefer using my computer (not a phone/app).

 

Thanks.

gttan89
Level 2

I can’t see my invoices that I have I’m my computer in the app anymore

I'm facing this exact same issue as well. 

Secondly, the autofill also stopped working when I create a new invoice. Usually, when I typed something on the Item section in the invoice, it will often have dropdown options of past items that are similar.

gttan89
Level 2

I can’t see my invoices that I have I’m my computer in the app anymore

This is also a problem for me.

gttan89
Level 2

I can’t see my invoices that I have I’m my computer in the app anymore

Same issues and I the autofill function on creating invoice also stopped working.

AileneA
QuickBooks Team

I can’t see my invoices that I have I’m my computer in the app anymore

Hello, Everyone. We hear you. 

 

Currently, there is an ongoing investigation regarding missing invoices on the Invoices tab. I completely understand how frustrating this must be for you, and I'm here to assist you in any way I can to help resolve this issue. However, the only workaround to view your prior invoices is to sign in through the mobile app. 

 

Don't worry, our team of software engineers is working diligently to investigate the root cause of this problem. They employ all available resources and expertise to identify the underlying issue and implement a prompt solution. Our top priority is to restore the full functionality of QBSE so that you can access all the necessary features and tools to ensure the success of your business. Rest assured that we are doing everything possible to resolve this matter urgently.

 

In the meantime, for those who have been affected by missing invoices in the invoice tab, please don't hesitate to reach out to our Customer Care Team. They will be able to add you to our list of affected users so that you can stay updated on our progress, keep you in the loop, and deliver updates as soon as they become available. Please use this INV number (INV-90843) to keep track easily.


Here's how to reach out to us:

 

  1. Go to the Help icon.
  2. Select Contact Us.
  3. Enter a brief description of your concern in the box.
  4. Proceed with Continue, then select your preferred way to connect.

 

Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to see their support schedule and hours: Contact QuickBooks Self-Employed Support.   


Thank you for your patience and understanding as we work to meet your needs. If you have any further questions or concerns, please don't hesitate to contact us again. We are always here to help. Have a great day!

ericfortalezamusic
Level 2

I can’t see my invoices that I have I’m my computer in the app anymore

It's fixed on my end.

JSharp2
Level 2

I can’t see my invoices that I have I’m my computer in the app anymore

My invoices are showing now, but the template with logo I had saved is gone, replaced with a whole new interface.  All of my skew information is gone as well.

JSharp2
Level 2

I can’t see my invoices that I have I’m my computer in the app anymore

I have my invoices back, but autofill is still not working and my template with logo is gone replaced with a whole new interface when I try to create a new invoice.

Maybelle_S
QuickBooks Team

I can’t see my invoices that I have I’m my computer in the app anymore

Thank you for bringing this with us, JSharp2. We apologize for any inconvenience you have experienced with your invoices and the changes to the template with the logo.

 

Typically, the absence of buttons or options occurs due to an excess of stored historical data. Whenever you visit a website, it saves some information from the web page in its cache and cookies. These files allow the websites you visit most often to load faster. Not to worry, clearing them will do the trick.

 

First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

 

  • Chrome: Ctrl + Shift + N
  • Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If it works, switch back to your regular browser. Then, clear its cache. This way, you can access QuickBooks with a clean slate. You can also use a different supported one.

 

Your satisfaction is our priority, and we will continue to work hard to ensure that your experience with our services is smooth and hassle-free. If you have further questions, please do not hesitate to add a comment below. We are here to assist you anytime. Take care!

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