Thanks for bringing this issue to us, rosalind1.
I've checked our system if there is an ongoing investigation about this, but I've found none.
Since you've mentioned that this never happened before, we can perform basic troubleshooting steps to check if this is a browser-related issue. Stored cache and cookies in the system can also cause unexpected behavior in QuickBooks Online (QBO).
To start, let's access your QBO account using a private browser.
You can follow the keyboard shortcuts below:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If this works, I recommend clearing your browser's cache to improve the program's performance. If not, I'd highly suggest using other supported browsers.
To get the latest news and updates in QuickBooks, you always visit our QuickBooks blog.
You can always get back to us if you have other QBO concerns.
