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lenw1
Level 2

I cannot edit or add a vendor with the new vendor screen. When inputting the vendor information there is no save button

 
3 Comments 3
RCV
QuickBooks Team
QuickBooks Team

I cannot edit or add a vendor with the new vendor screen. When inputting the vendor information there is no save button

We can perform some troubleshooting steps for you to add or edit a vendor into your account, @Kathy145.

 

There are times when a browser's cache data becomes full of frequent access to web pages or is damaged. When this happens, it causes odd behavior when adding or editing vendor information. To better isolate this issue, let's sign in to QuickBooks Online (QBO) using a private or incognito window. This helps us confirm browser-related issues since this mode doesn't use the existing cache data. Let m show you how:

 

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P

 

Then, add a vendor again by following the steps below: 

  1. Go to Get paid & pay or Expenses.
  2. Select Vendors.
  3. Tap New vendor.
  4. Complete the fields in the Vendor Information window.
  5. Press Save.

 

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. Removing this should fix the issue since the overtime collection of data can create corruption. We can also use supported, up-to-date browsers to roll out the possibility of a browser-related issue. 

 

For future reference, visit our QuickBooks Online Articles hub. You can search for topics related to your concern and get some steps to resolve any issues you may encounter. 

 

We'd be happy to hear any updates after performing the steps as we want to ensure this is resolved for you. Also if you have questions about running vendor reports, please add a reply below. I'd be happy to assist you further. 

lenw1
Level 2

I cannot edit or add a vendor with the new vendor screen. When inputting the vendor information there is no save button

No. It was a screen issue that I discovered by clicking on the square box in excel. Sorry for not being more clear.

Kevin_C
QuickBooks Team

I cannot edit or add a vendor with the new vendor screen. When inputting the vendor information there is no save button

Thanks for getting back here, @lenw1.

 

I'd love to help you achieve your goal, but would you mind telling me more about your concern? Are you trying to edit a .CSV file with the vendor's information through Excel?

 

It would also be great if you could add some screenshots so I could have a better view and provide the best fix for it.

 

I'd appreciate it if you could provide more details about your concern. I'll be keeping an eye out for your response to this.

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