I cant seem to stay logged on. it didnt used to be this way

Good day, @kennywayneknoll.

Thank you for reaching out to us. Let me help you with your log-in concerns.

You must be logged in as Master Admin so we can keep you logged in for a maximum of 3 hours of inactivity,

Let me show you the steps to stay logged in:

1. Go to the Gear icon.
2. Select Account & Settings under Your Company.
3. Go to the Advanced tab.
4. Edit the Other Preferences by choosing the Preferences section.
5. Set the hour to Sign Me Out If Inactive for.
6. Click Save and then Done.

Please feel free to read this article for more details: Stop auto log-off in QuickBooks Online.

You can always hit the Reply button if you have further questions. Have a nice day!

This does not solve the problem. I had mine set to 1 hour. I am sitting at my desk inputting lines of numbers and without any warning it logs me off and I lose all the work I've been doing.

Thanks for joining us here today, @Will Publish.

I'll make sure this gets resolved for you. Since you've already tried the steps above, it's best to contact our Customer Care Support. This way, we can investigate further.

Here's how to reach out:

1. Go to Help at the top.
2. Select Contact Us.
3. Type a brief description of your case in the field, then tap Continue.
4. Choose either Chat with us or Have us call you.

Once there's an update about the resolution status, you'll receive an email.

Additionally, here's a link that covers all the tasks you can do when using QBO. Just choose a topic that fits your concern.

Leave a reply anytime if you still have questions or concerns about your account. I'll be here to help. Take care and have a great day ahead.

Why isn't there an option to stay logged in period? It should be our choice.

Some of us have clients, (thankfully), still in desktop and move back and forth..

It seems a lot of decisions are being taken away from us and we are paying for the software.

Thanks for joining the conversation, @Unicomp.

I understand how tough it is to lose all your work after getting logged off from the system. Currently, the maximum timeout period in QuickBooks Online (QBO) is 3 hours, and the option to modify or increase it is currently unavailable. For now, I suggest raising your feedback directly to our product software engineers to improve your product experience. Here are the steps:

1. Go to the Gear icon and select Feedback.
2. Enter your feedback and product suggestions.
3. To submit, click Next.

Here's an additional article if you encounter difficulties accessing your account: Get help if you can't sign in to your QuickBooks Online account.

If you need additional assistance with managing your QBO account, feel free to swing by here in the Community. I'll be glad to help.