I'll share some information about an invoice that is automatically sent by system administration in QuickBooks Online.
There's a possibility that the invoice you've previously created has a recurring transaction saved in QBO. Once there are, QuickBooks will automatically send them to your customers. Also, those transactions may have been set up to Automatically send emails, send later, send a reminder, and 1-day interval.
You'll want to go to the Recurring Transactions page to check the recurring template you've set up. I'm glad to walk you through the steps:
Go to the Settings ⚙️ icon, then select Recurring Transactions.
From the Action column of the transaction, select Edit.
Review the customer's name and details of the template.
I created several invoices and saved to review later. They were then inadvertently sent by 'System Administration'? Why did this happen?
Thanks for that. I had read about that in the knowledge base, but we do not currently have any recurring transactions set up. The audit log is where I found that the user listed for the invoices being emailed was 'System Administration'
Open it and make sure to select Save and close once you close it.
In addition, you can run the Invoice and Received payments report in QuickBooks. This will show you the list of payments that you’ve received and the invoices that go with them. Just go to Reports and open the Invoice and Received payments report.
You can also customize it to narrow down the details that matter the most to your business.
Please let me know if you need more assistance. I'll be here to help you every step of the way. Take care!