I'll be glad to help you hide the income accounts so they won’t reappear on the chart of accounts.
When you're trying to delete an account, it will not be removed on the chart of accounts, but it will be shown as "deleted". To hide those deleted accounts, you can filter the chart of accounts. Let me show you how.
1. On the left panel, click Accounting.
2. Click on the Gear icon above the ACTION column.
3. Uncheck the box under Other.
Please feel free to see the screenshot below for your reference.
For your future reference, you can also read this article about the chart of accounts: Edit Your Chart of Accounts
Feel free to leave a comment below if you have any other questions. The QuickBooks Community Team is always here to help.
Thank you for your response, however I do know how to make and account inactive/hide it. I did this and the accounts re-appear as active when opening the QB program. Also, do you know how to hid QB mandatory accounts?
Hello there, @info65.
Thanks for getting back to us. I'm here to help sorted this out so you can inactivate your account successfully.
We haven't received any similar reports about this issue and it unusual for the system that the account is still activated when you've already inactivated it.
For the meantime, let's perform the basic troubleshooting steps which is to open your browser in incognito/private mode. This mode doesn't use the existing cache data files to load a webpage.
Here are the keyboard shortcuts to open a private browser:
If it works fine with the private browser, I suggest clearing your browser's cache to start fresh. The next time you log in to QuickBooks Online, your browser will download fresh copies of everything you see on each page. Any cache-related issues should be cleared up.
If the issue still persists, I recommend calling our QuickBooks Online Support Team. They have additional tools to pull up your account and investigate this further.
Here's how you can contact our phone support:
Lastly, I want to ensure I understand about QB mandatory accounts you're trying to hid, so I'd like to ask few more details to narrow things down.
Don't hesitate to leave a comment below by clicking the Reply button. Any details you can share for your follow-up question would help me understand the situation.
I'm surprised QB hasn't received similar reports of this, because it happens constantly when we are building our clients' Chart of Accounts. Is it a default account issue? When we change the name slightly ('Reimbursable' instead of 'Billable'), the Billable Expense Income account is created again on the COA. Same with Sales of Product Income.
Hello there, @M Corse.
Thank you for reaching out in the Community. I'd be happy to help share some additional inputs about editing or deleting an account in Chart of Accounts.
QuickBooks Online creates default and special accounts according to your company preferences. Currently, most of these accounts can't be deleted or edited. However, for Sales of Product Income account type, like Billable Expense Income, you can delete it by merging them.
After that, the accounts are merged, and the original accounts can no longer be used.
For more details about deleting or editing accounts, I've included some articles for additional reference:
Also, for additional help, feel free to reach out to our Customer Care support. They have the tools that can help you get this resolved in no time.
These resources should help to get you on the right track.
Keep me posted if you have any other questions about deleting accounts in QuickBooks Online. I'll be happy to help you further.
Hi again, @M Corse.
Thank you for the quick response. I'd be happy to help get this taken care of today.
To start, let's check the Audit Log to verify the changes and who made the account. If it's QuickBooks, the user will show as System Administrator.
For more details, you can also check this article: Audit Log.
After that, I recommend contacting our phone support to assist you further. They have the tools to determine what's causing the issue and help you get back to business in no time.
To reach them, please refer to the steps I provided above.
That should point you in the right direction today.
Please don't hesitate to let me know how the call goes or if you have other questions about QuickBooks Online. I'll be happy to help you out.
I keep trying to mark the "billable expense income" account inactive but it keeps reappearing. Just like with the other person. So you all have heard it from at least two totally separate people. Can someone fix this issue?
The Billable Expense Income account is one of the special accounts that QuickBooks creates when a certain feature is turned on in the settings (e.g. the Make expenses and items billable feature.)
You can delete this account by merging it to the "Services Income account".
You might want to check out this article about: How to manage default and special accounts in the Chart of Accounts.
You can always swing by anytime in the Community space if you have other questions. We're here to help.