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info65
Level 1

I deleted the income accounts "billable expense income" and "sales of product income and it re-appeared. 1. Why? 2. How can I keep this from happening again?

 
11 Comments
Mark_R
QuickBooks Team

I deleted the income accounts "billable expense income" and "sales of product income and it re-appeared. 1. Why? 2. How can I keep this from happening again?

Hi info65,

 

I'll be glad to help you hide the income accounts so they won’t reappear on the chart of accounts.

 

When you're trying to delete an account, it will not be removed on the chart of accounts, but it will be shown as "deleted". To hide those deleted accounts, you can filter the chart of accounts. Let me show you how.

 

   1. On the left panel, click Accounting.
   2. Click on the Gear icon above the ACTION column.
   3. Uncheck the box under Other.

 

Please feel free to see the screenshot below for your reference.

For your future reference, you can also read this article about the chart of accounts: Edit Your Chart of Accounts
   
Feel free to leave a comment below if you have any other questions. The QuickBooks Community Team is always here to help.

info65
Level 1

I deleted the income accounts "billable expense income" and "sales of product income and it re-appeared. 1. Why? 2. How can I keep this from happening again?

Thank you for your feedback, however I know how to "hide"/make an account inactive"  These accounts where made inactive and then re-appeared as active when re-opening.

info65
Level 1

I deleted the income accounts "billable expense income" and "sales of product income and it re-appeared. 1. Why? 2. How can I keep this from happening again?

Thank you for your response, however I do know how to make and account inactive/hide it.  I did this and the accounts re-appear as active when opening the QB program.  Also, do you know how to hid QB mandatory accounts?

JanyRoseB
QuickBooks Team

I deleted the income accounts "billable expense income" and "sales of product income and it re-appeared. 1. Why? 2. How can I keep this from happening again?

Hello there, @info65.

 

Thanks for getting back to us. I'm here to help sorted this out so you can inactivate your account successfully. 

 

We haven't received any similar reports about this issue and it unusual for the system that the account is still activated when you've already inactivated it. 

 

For the meantime, let's perform the basic troubleshooting steps which is to open your browser in incognito/private mode. This mode doesn't use the existing cache data files to load a webpage. 

 

Here are the keyboard shortcuts to open a private browser: 

  • Google Chrome: press Ctrl+Shift+N 
  • Mozilla Firefox: press Ctrl+Shift+P 
  • Internet Explorer: press Ctrl+Shift+P 
  • Safari: press Command+Shift+N

If it works fine with the private browser, I suggest clearing your browser's cache to start fresh. The next time you log in to QuickBooks Online, your browser will download fresh copies of everything you see on each page. Any cache-related issues should be cleared up. 

 

If the issue still persists, I recommend calling our QuickBooks Online Support Team. They have additional tools to pull up your account and investigate this further. 

 

Here's how you can contact our phone support: 

  1. Go to: Get help with QuickBooks Online.
  2. Click the contact us link. 
  3. Select the Search for something else, and type-in Customer Support
  4. Click Search.
  5. Scroll-down and click Get Phone Number

Lastly, I want to ensure I understand about QB mandatory accounts you're trying to hid, so I'd like to ask few more details to narrow things down.

 

Don't hesitate to leave a comment below by clicking the Reply button. Any details you can share for your follow-up question would help me understand the situation. 

M Corse
Level 1

I deleted the income accounts "billable expense income" and "sales of product income and it re-appeared. 1. Why? 2. How can I keep this from happening again?

I'm surprised QB hasn't received similar reports of this, because it happens constantly when we are building our clients' Chart of Accounts.  Is it a default account issue?  When we change the name slightly ('Reimbursable' instead of 'Billable'), the Billable Expense Income account is created again on the COA.  Same with Sales of Product Income.

MaryGraceS
Moderator

I deleted the income accounts "billable expense income" and "sales of product income and it re-appeared. 1. Why? 2. How can I keep this from happening again?

Hello there, @M Corse.

 

Thank you for reaching out in the Community. I'd be happy to help share some additional inputs about editing or deleting an account in Chart of Accounts. 

 

QuickBooks Online creates default and special accounts according to your company preferences. Currently, most of these accounts can't be deleted or edited. However, for Sales of Product Income account type, like Billable Expense Income, you can delete it by merging them. 

 

Here's how:

  1. On the left pane, select Accounting
  2. Select Chart of Accounts.
  3. Locate the account to be merged in the list.
  4. From the ACTION column drop-down menu, select Edit.
  5. In the Account dialog, change the name of the account to Services, or the name assigned to the Services income account.
  6. Select Save and Close.
  7. When prompted whether you want to merge the accounts, select Yes.

After that, the accounts are merged, and the original accounts can no longer be used.

 

For more details about deleting or editing accounts, I've included some articles for additional reference: 

Also, for additional help, feel free to reach out to our Customer Care support. They have the tools that can help you get this resolved in no time. 

 

Here's how: 

  1. Go to https://help.quickbooks.intuit.com/en_US/contact.
  2. At the top right, select your QuickBooks version.
  3. Select a topic.
  4. Click on the Get Phone Number or Start a Message button.

These resources should help to get you on the right track.

 

Keep me posted if you have any other questions about deleting accounts in QuickBooks Online. I'll be happy to help you further. 

M Corse
Level 1

I deleted the income accounts "billable expense income" and "sales of product income and it re-appeared. 1. Why? 2. How can I keep this from happening again?

@MaryGraceS I have also tried merging, and QBO creates the accounts again with "-1" after the name.

MaryGraceS
Moderator

I deleted the income accounts "billable expense income" and "sales of product income and it re-appeared. 1. Why? 2. How can I keep this from happening again?

Hi again, @M Corse.

 

Thank you for the quick response. I'd be happy to help get this taken care of today.

 

To start, let's check the Audit Log to verify the changes and who made the account. If it's QuickBooks, the user will show as System Administrator.

 

Here's how: 

  1. At the top right, click the Gear icon. 
  2. Select Audit Log.
  3. Select the Filter button.
  4. Use the fields on the Filter panel to choose the appropriate User, Date, or Events filter to narrow the results.
  5. Select Apply.

For more details, you can also check this article: Audit Log.

 

After that, I recommend contacting our phone support to assist you further. They have the tools to determine what's causing the issue and help you get back to business in no time.

 

To reach them, please refer to the steps I provided above.  

 

That should point you in the right direction today.

 

Please don't hesitate to let me know how the call goes or if you have other questions about QuickBooks Online. I'll be happy to help you out. 

iammediallc
Level 1

I deleted the income accounts "billable expense income" and "sales of product income and it re-appeared. 1. Why? 2. How can I keep this from happening again?

I keep trying to mark the "billable expense income" account inactive but it keeps reappearing. Just like with the other person. So you all have heard it from at least two totally separate people. Can someone fix this issue?

ShiellaGraceA
QuickBooks Team

I deleted the income accounts "billable expense income" and "sales of product income and it re-appeared. 1. Why? 2. How can I keep this from happening again?

Hi iammediallc,

 

The Billable Expense Income account is one of the special accounts that QuickBooks creates when a certain feature is turned on in the settings (e.g. the Make expenses and items billable feature.)

You can delete this account by merging it to the "Services Income account".

 

Here's how:

  1. Click Gear, and the Chart of Accounts.
  2. Locate the account to be merged in the list.
  3. From the Action column, click the drop-down arrow and choose Edit.
  4. In the Account dialog, change the name of the account to "Services", or the name assigned to the "Services income account".
  5. Select Save and Close.
  6. When prompted whether you want to merge the accounts, select Yes.

You might want to check out this article about: How to manage default and special accounts in the Chart of Accounts.

 

You can always swing by anytime in the Community space if you have other questions. We're here to help.

meymtrustusa
Level 1

I deleted the income accounts "billable expense income" and "sales of product income and it re-appeared. 1. Why? 2. How can I keep this from happening again?

It happens because it was selected at an expense this is a billable expense.

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