I got a text fraud alert last night. I also have a Hulu charge I didn't make. I can not figure out how to secure my account, stop any other payments, quickbooks isn't ope

Hello there, @Nhuczko85.

I am here to share some insights about your sudden charges from Hulu.

Phishing, spam, spoofing, and hoaxing emails pose significant security risks. The best way to protect yourself is to be aware and prevent them.

You can review your charges from Hulu and possibly have a monthly subscription that will automatically deduct from your bank. Also, you can use this link to llok up your charge: Lookup your charge.

If you can't find the reason for your charge, I recommend reaching out the Hulu Customer support to help you with this sudden charge.

Moreover, I'm adding this helpful article as your guide to prevent fraudulent activities: Identify suspicious activity, phishing scams, and potential fraud.

Return to this post if you have other concerns about fraud-related in QuickBooks Online. I'll be here to lend a hand.

Thank you for the reply. So this is an actual charge to my quick bank account. It's not my charge though. I've never activated my debit card connected to the account or even used the account to pay for anything. It's strictly used for keeping tax money in. Hulu couldn't track the charge down with the information I have from quickbooks. Any thoughts?

Also [removed] is the number the fraud alert Said to call?.?. Is this an actual number connected to quickbooks?

Thanks for getting back into this thread, @Nhuczko85.

It's our top priority to secure and keep your account safe. We have a website where you can report phishing emails and other security issues.

Fraud is a common occurrence nowadays, so I appreciate you expressing this concern to us so that we can promote awareness among the other users in this forum. Please be aware that Intuit will only get in touch with you if you have requested a callback from our Support over a problem with your QuickBooks account.

Regarding the number to call our QBO support team, please know that only the numbers located inside the QuickBooks articles are valid numbers to connect with us. See the Can't get signed in? section of this article for their contact details: QuickBooks Online Support.

To handle this properly, I highly suggest reaching out to our Customer Care Team since the Community is a public forum, and we'll need to collect some personal information to pull up your account. They have all the necessary tools to investigate the charges from your account further.

Here's how:

1. Log in to your QBO account.
2. Click the ? Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose a way to connect with us.

Furthermore, I recommend browsing this article for you to easily recognize official Intuit correspondence and websites: Identify Suspicious Activity, Phishing Scams, and Potential Fraud.

Please know that I'm just a reply away if you have any other questions about this concern or with QuickBooks. I'm always here to back you up. Stay safe!

I have to say I am completely disgusted with my experience getting this handle so far. I was on the phone for over 2 hours this morning, and all I was able to accomplish is getting the security.intuit.con website. She said they'd PROBABLY be able to help me!?!?!? I sent them an email it's been approximately 5 hours and no reply to that...like wtf are you all doing!?!? How was someone able to use my debit card that I've never even activated!?!? This is a problem that originated on your end, and it doesn't seem like you have done much of anything. I did at least get a recording of the lady I was on the phone with the saying that quickbooks would keep my money safe. So I guess if those scammers clean me out quickbooks will be liable to make me whole agian. 

3.5 hours and it was only in rhe last hour I was told quickbooks has nothing to do with quickbooks checking. That through a bank called greendot. This whole experience has been unacceptable I should not have to feel like i have to turn a recorder on when I call the company that provides my accounting software. Their final solution was to send me a new debit card...my current debit card has never been activated, but yeah ok a new card will clearly secure my account. 

We can imagine how challenging that must be for you, Nhuczko85. We're here to help you resolve this issue.

We're going to submit an internal complaint on your behalf, documenting your comments to the QuickBooks Checking management team. Rest assured that you can always reach out in the Community if anything else comes up.

Please let us know if you have updates related to the case or have any other concerns or questions. We'll ensure to provide the assistance you deserve. 

Thank you for filing that complaint. I would appreciate it if you updated me on how that proceeds. 

@Nhuczko85   Don't be surprised if nothing ever comes of it.  I have noticed that when someone here in the community says they have filed a complaint, they really haven't, because they (Intuit/ QB doesn't really care.  It's just their way of getting you to go away. 

Good luck.  

4 times Hulu charges happened charged by my QB checking account( I know it’s GreenDot bank ) from December to February. Closed the debit card and before the new one arrives, more Hulu charges happened. QB checking decision always transfers to GreenDot. They said the new charges were charged on my new debit card I did not even receive. 
so now I know this is Greendot inside issues. There is big security issues going. So I asked not to send any other new debit card. They said they suspended the 2nd card number. 
2/14 today, saw 3 charges of Hulu were credited back said dispute. 

them at the end of night today still 2/14, ALL MONEY IS GONE !  Every single Pennies $4,583.21, making the checking account balance $0 !!! Item said debit “ Balance Refund” !!!???? 
called QB first then they said I have to call Greendot Bank tomorrow at 9am 

now it’s 11:58pm and I can’t sleep 

I even made transfer $2100 from my local bank to this Greendot account. It’s pending still but it might hit tonight and they can take that also !!!! 
So I am watching the screen of my quick book checking account all night to see if transferred money hit the account, I’ll move to the “ENVELOPE “ they call for 5% interest obviously they can’t touch it for debits .  I have another business with another QuickBooks checking account. I moved money to the envelope thing now but I AM CLOSING BOTH ACCOUNT !!! GreenDot has security issues !!!! Your money is NOT SAFE !!!!!

Close your account asap ! Your money is not safe !!!! Hulu charges and ALL MONEY IS GONE !!!!

I haven't received any sort of update. What is happening with this? 

The fbi handles this kind of stuff, and there is another government agency that also handles this type of stuff. I'm going to call and see what they say. I think you should too. I am afraid quickbooks and greendot isn't taking this seriously at all. If they're having data breaches or whatever and it's a government insured bank I feel like they'll want to know

Hi there, Nhuczko85.

I see how this is very challenging on your end. Please know this isn't the kind of service we want you to experience, and I'd like to appreciate how you work hard contacting our support to fix this concern.

Currently, we haven't received any update yet from the QuickBooks Checking management team, but the concerned team will email you about the progress. Also you can contact our Merchant service support if you want to get some updates.

Additionally, let me share these links that will help you in spotting fraudulent activities and keeping your data safe:

• Our Security practices
• Identify suspicious activity, phishing scams, and potential fraud

Please don't hesitate to reply to this thread if you have any other questions regarding your charges from Hulu in QBO. I'm just around to help.

We have exactly the same issue.  2 separate HULU charges.  HULU has no idea what they are for as we don't have a HULU account.  Quickbooks couldn't care less when we called 4 times (+3+ hours on the phone).  GreenDot wouldn't even acknowledge that it was their poor practice and allowed this charge.  We closed the account but no idea how to get the charges reversed.  My best guess is that GreenDot has been hacked and I would recommend folks close their accounts.

In February I got 2 fraudulent charges from Hulu. Quickbooks support cancelled my card and sent me a new one. Money ($2.20) was refunded 14 days later or so. I received the new card in the mail, activated it, and then never used it. Here it is two months later and I just received another fraudulent Hulu charge for $20. Since it's the weekend, I can't contact anybody to deal with it from QuickBooks. I tried contacting green dot Bank but I can't get past it not recognizing the number on my card. I guess I'll wait till Monday. I have not use this card at all tells me that their internal systems are compromised. This $20 charge was not my error or because the numbers got out. This is clearly an issue inside their organization. I have two green bank accounts that it's highly likely. I will have to close if they can't resolve this issue.

This is an angle I may have to use if Quickbooks can't get a handle on this serious security issue. This is completely unacceptable in the USA.

New card did NOT fix my ongoing Hulu fraud charges issue. There is something else going on internally.

I appreciate you joining the thread and sharing the details of your concern. It is not the experience we want you to have. It is our top priority to secure and keep your account safe.

I recommend contacting our Customer Care Team to handle this situation appropriately. Since the Community is a public forum, only an expert from our support team can gather some personal information to access your account. Our team has all the necessary tools to investigate the charges on your account further.

Here's how:

1. Log in to your QBO account.
2. Click the? Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose a way to connect with us.

I'm adding these articles you can use in the future:

• Our Security Practices.
• Identify suspicious activity, phishing scams, and potential fraud.

Your patience regarding this matter is appreciated. I'm always here to assist you if you have further questions. Please don't hesitate to reach out again. I'm just one post away!

The bank is doing this fraud activity. QB should be shamed on this suggesting the bank (Green Dot Bank) and they made my account ZERO. It does not make any sense because they just stole ALL MONEY from my account without closing the account. Kept it open.

What they want to to us to

charge “Hulu “ charges as much as they can.

and if you complain and dispute the Hulu charges, they will take all of your money without notice and MAIL A PAPER CHECK to you in 3 weeks. So they can keep the money for 3 weeks until you receive and cash it.

image they do that to tons of small businesses. 

All representatives of the bank are foreigners from other countries. I can not believe this happens to US. 
QuickBooks is aware of this issue but not doing anything about it 

I feel like you don't want this on the community forum cause you don't want people knowing about it. I wasted over 6 and a half hours on the phone with you all, and the only dam(I also love how you can force me to correct dam, but can't keep my account safe) thing it accomplished was me being sent a new debit card. How does that help when I never activated the old on? That's what I asked YOUR customer service rep and they said they didn't know that was just the policy. I never received my money back either. I'm glad I recorded all of those conversations cause I am positive I will need them...kindly save your bs for someone else. This was an epic fail on quickbooks part.

I am definitely telling everyone I know about this situation and suggest you do too. They think they can just tell you to take it up with a rep and keep it quiet on here, and im not letting it go. 

It just happened again! Third time this year. Another fraudulent charge from Hulu. I get to call them again and fight another round with Green Dot Bank and Quickbooks. Unbelievable...

I moved all my money out of greendot after the second time. I set up my quickbooks to send all my cc payments to my bluevine bank account. Best idea ive had. Im sleeping alot easier now. Both quickbooks and greendot did absolutely nothing to fix the problem. I had to spend hours on the phone arguing with them. Ive got hours of recordings where theyre contradicting each other, lying, saying theyll do something then never following through. Just find another bank. Otherwise youll be stressed worrying if youll be broke when you wake up in the morning.