I got an R03 code so I put in new info but I dont know why it happened or if they’ll transfer the money now

Glad to have you here in the Community, @jenny36.

When you receive an R03 code, a payment processing account will be on hold. Once you update your bank information, you'll have to contact us to request the funds to be released.

We'll also check the updated account information and put a request to release the money. Once the funds are sent, you'll see them in your bank within two to three business days.

To connect us, here's how:

1. Click Assistant on the top menu.
2. Type Talk to a human.
3. Type your concern.
4. Click the I still need a human option.
5. Select Get a callback.

Check this article for our support hours to reach them at your most convenient time: Support hours and types.

I've included a few helpful resources that provide further information about processing transactions, funding timeframes, and funds on hold reviews:

• Fix rejected ACH payments
• Understanding Payment Holds
• What to do if customer payments are on hold

Please drop a comment below if you have other questions. I'm more than happy to help. Take care!

thank you. is there a way to find out if this is an issue with my bank or if it’s just I originally put in wrong info?

Hello there, @jenny36.

Yes, you're right. The bank account info may be incorrect. That said, you'll need to check and update its account or routing number. Code R03 is received and is specific to the information entered.

A hold is placed on the payment processing account. Once you've updated your bank information, you'll need to contact us and request that the hold be lifted.

Once updated and verified by our payments team, you can now continue to process transactions.

If this is an issue with your bank, you can contact them if they have changed a setting on their end or updated their system.

Please let me know if you have additional questions. The Community is always here to help. Stay safe and well!

The problem is not getting someone to call you back.  They do, but then they find a way to push you off to someone else and you're left on hold for almost an hour.  When they finally come back on the phone, they act like they are working on something and then just disconnect you.  #CustomerNoService