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r-shane-456-gmai
Level 2

I have a note 10 plus and it makes annoying buzz like beep sound when I snap a receipt. It is going to ruin my speaker eventually. How do I stop it?

 
5 Comments 5
AlexV
QuickBooks Team

I have a note 10 plus and it makes annoying buzz like beep sound when I snap a receipt. It is going to ruin my speaker eventually. How do I stop it?

Good day, r-shane-456-gmai.

 

I understand that you need to disable the captured sound when taking a snap of your receipt.

 

Please note that QuickBooks Online mobile app uses the volume of your ringtone. If you lower it down, put your phone in silent, or in vibrate mode, so it does in the app.

 

Check out the following articles to become more familiar with how matching and managing receipts works in QBO:

Post again here if you need anything else. Wishing you all the best!

r-shane-456-gmai
Level 2

I have a note 10 plus and it makes annoying buzz like beep sound when I snap a receipt. It is going to ruin my speaker eventually. How do I stop it?

The volume control makes no difference on this noise. 

The mute on my phone makes no difference. 

Nothing makes a difference. 

It is your app software which is causing the problem. 

If it was that obvious, I would not be talking with you. 

Please check into it with tech support. 

I would be very surprised if your company is not getting a lot of complaints on this issue. 

ringkk
Level 1

I have a note 10 plus and it makes annoying buzz like beep sound when I snap a receipt. It is going to ruin my speaker eventually. How do I stop it?

If you lower it down, put your phone ringtones  in silent, or in vibrate mode, so it does in the app.

r-shane-456-gmai
Level 2

I have a note 10 plus and it makes annoying buzz like beep sound when I snap a receipt. It is going to ruin my speaker eventually. How do I stop it?

Ridiculous.

I solved my issues by getting rid of QuickBooks online all together.

 

QuickBooks is a piece of junk fintech company who doesn't care about their customers. Seriously I have to go into my computer in the office to complete deposit transactions?

Idiots

 

r-shane-456-gmai
Level 2

I have a note 10 plus and it makes annoying buzz like beep sound when I snap a receipt. It is going to ruin my speaker eventually. How do I stop it?

And by the way I'm not an idiot. I know how to turn the volume of my phone down. It did not make any difference in the app while taking a picture of a check. The app still makes the noise and vibration. There is no setting anywhere for this in their software because they don't want to spend the money. QuickBooks is pretty happy with their software being completely user unfriendly. It's also so slow pathetically slow. I just don't have time for selfish fintech companies anymore.
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