Your customer should be able to produce a confirmation number for the payment, if paid online, or a cancelled check... if a check, request a copy of both the front and back. Then you take that evidence to your bank so they can determine if it was deposited to another account in error.
I'm here to help you with your concern with invoices, @janelle-johnson-.
Normally, most of the ACH payments are deposited the next business day.
We'll deposit customer payments into your bank account the next working day if you process them by 3 p.m. PT. We'll deposit payments processed after 3 p.m. PT in two business days.
Your ACH payments will take a little longer during your first month if you're new to QuickBooks Payments. For the first 1 to 4 weeks, you'll get your money within 5 days as we put everything up. Once everything is set up, we'll send you an email to let you know that your payments will go as usual.
To check the current deposit speed, follow these:
Please note that payment won't show up in a daily deposit if there's an issue with it. If that happens, you should receive an email from Intuit. Check your email settings in case you don't get a message from us or log in to Merchant Service Center to know the deposit status.
Once the deposit is Funded, I recommend you contact your bank. To know more about it and if there are other requirements needed. But if you still need further help, reach out to our team.
I'm adding this article to guide you on how to manage sales forms in the future: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Just hit the Reply button if you have other concerns with invoices or QuickBooks. I'm always ready to assist. Have a great day!