I have my customers associated with TSheets but I do not want my customers to automatically be added to TSheets. How can I turn off this feature?
So I hate to sound stupid but I do not see quickbooks preferences. If you are talking about the gear ice, I checked there and there is nothing to change for TSheets. I went into TSheets and clicked on Preferences and I can see that the box "Customers and Jobs" is checked but it will not allow me to uncheck it. So, I am uncertain where to go to make the changes you suggested. Thank you
I appreciate following the steps provided by my colleagues. Since you're unable to see this feature or unchecked it. I recommend, reaching out to Tsheet's support for further assistance.
This way, they can pull up your account in a secure environment and to determine why you're getting this issue.
Also, I want to ensure your issue gets prioritized and addressed on time, thus I'll be providing this resource for the support hours. It contains the time on when the support is available, depending on your type of subscription. Just go to the QuickBooks section of this article for more info: Contact QBO support.