I have my customers associated with TSheets but I do not want my customers to automatically be added to TSheets. How can I turn off this feature?

Thanks for posting to the Community, @kstansbury.

The QuickBooks Online integration offers an automatic import of any new or edited information in QuickBooks to TSheets.

Here's how to restrict the import:

1. Go to QuickBooks > Preferences.
2. Under Automatically import changes to, deselect the customers you don’t want to automatically import.
3. To disable the automatic import entirely, deselect the Automatically import for changes made in QuickBooks.

• Automatically import changes made in QuickBooks
• Automatically import changes to:
  • Employees
  • Vendors
  • Customers
  • Jobs
  • Service Items
  • Classes

I'll add this article as your reference on how to restrict import from QuickBooks: About QuickBooks integration preferences in TSheets.

Also, if you're unable to see this feature in QuickBooks, you can contact TSheets for assistance: TSHEETS Support.

Feel free to place a comment if you have more questions. I'll keep my notifications open. Have a great day!

So I hate to sound stupid but I do not see quickbooks preferences.  If you are talking about the gear ice, I checked there and there is nothing to change for TSheets.  I went into TSheets and clicked on Preferences and I can see that the box "Customers and Jobs" is checked but it will not allow me to uncheck it.  So, I am uncertain where to go to make the changes you suggested.  Thank you

Hello, @kstansbury. 

I appreciate following the steps provided by my colleagues. Since you're unable to see this feature or unchecked it. I recommend, reaching out to Tsheet's support for further assistance.  

This way, they can pull up your account in a secure environment and to determine why you're getting this issue.   

Also, I want to ensure your issue gets prioritized and addressed on time, thus I'll be providing this resource for the support hours. It contains the time on when the support is available, depending on your type of subscription. Just go to the QuickBooks section of this article for more info: Contact QBO support.    

You can check out this handy article to learn more about Tsheets and QuickBooks integration: TSheets and QuickBooks Online integration FAQs. 

We'll be glad to answer any questions about Tsheets features. Please don't hesitate to post them here. Have a great day!