I keep getting 'Something's not working. Try refreshing the page and check back.' while trying to create invoices from billable time and expenses.

Hello, @bobbymc.

Let me share some alternative solutions to help you create invoices from billable time and expenses.

To identify if the issue is related to your browser, we suggest performing some troubleshooting steps. Sometimes, older or corrupted caching files can cause problems in your web browser. To begin, please open an incognito window on your QBO account. Depending on your browser type, you may refer to the keyboard shortcuts provided below:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

When this works, you may proceed to clear the browser's cache. This removes its stored cache to ensure the program performs efficiently. I recommend using another supported browser or device if you still encounter the same error.

For future reference, if you need help with the save function or magnifying glass, please refer to these articles.

• Run reports in QuickBooks Online
• Customize Reports in QuickBooks Online

If you have updates about the issue you've encountered or questions about creating an invoice. You can comment below, and we'll respond to you as soon as possible. Take care!

Just saw this. I cleared my cache and still not working. 
Other suggestions?

Hello there, ibrahimz52.

I'm here to share more details about this error message "Something's not working. Try refreshing the page and check back" and ensure you're routed to our available support to handle this issue.

We have a newly opened investigation into this issue. Currently, our product engineers are implementing a solution. I would recommend contacting our Customer Care Support team to add you to the notification list of affected users and receive updates once it's available.

Here's how:

1. Navigate to the Help menu at the upper right.
2. Go to the Search tab.
3. Press Contact Us at the bottom part. 
4. Enter your concern in the What can we help you with? box.
5. Click Continue.
6. Select Chat with us or Have us call you.

In addition, I'm including an article that offers guidance on creating customer statements to display overviews of their invoices, payments, credits, and outstanding balances: Create and send customer statements in QuickBooks Online.

Keep me posted if you need further assistance managing your invoices in QuickBooks. I'll be here to provide you with the support that you need. Keep safe.

Any updates on this case (Case ID is INV-97951.) Our QBO is affected as well. 

Internal QuickBooks investigation # is INV-97951

Same problem here, hoping INV-97951 is cleared soon.

Hi there, @mdobry.

Currently, we have an ongoing investigation (INV-97951) about being unable to convert Billable Time to an invoice from within the Project Tab. Rest assured that our engineers are doing their best to fix it as soon as possible.

I understand the importance of converting Time Activity to Invoice on New Invoice Layout in QuickBooks Online (QBO). As a workaround, I suggest adding the time to the invoice from the +New instead of in the Projects Tab.

For now, it is best to contact our QuickBooks Online Support Team so they can include you in the list of affected users. This way, you will receive an email notification as soon as any solution is available.

Here's how:

1. Go to Help.
2. Select the Search tab, then choose Contact Us.
3. Type in your issue or concern in the field.
4. Hit Continue.
5. Click the Chat or Callback option.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

For more detailed steps, please refer to this article: QuickBooks Online Support.

For future reference, you can check this article to guide you in running basic reports in QuickBooks: Run reports in QuickBooks Online.

Thank you for your patience regarding the issue of converting billable time entries to invoices within the project tab. Our team of engineers is working diligently to find the best solution to this problem. If you have any further concerns, please feel free to leave a comment below, and I will do my best to address them.

Same here.  Definitely needs to be resolved soon!

It was working fine before the new invoice format. Can we at least revert to the previous format/system? I never experienced a problem until Sunday. 

Same for me.  Small business, I need to get billable time invoiced as I paid my employees

Quick update to the post. Although I'm still getting the error. If I manually create an invoice, I can select a customer and add billable line items manually. Not ideal, but it gets invoices out the door!

I did finally get it sent through the "sales" tab, but it was a pain as again, you had to add time one entry at a time instead of a group.  Please fix!!!!