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michael-weber1
Level 1

I'm having problems with my check numbers. I put in the correct check number on quickbooks, and quickbooks jumps ahead 2 numbers.

When writing checks on quickbooks, the box for "check number" has the correct number in it, but it records the check 2 numbers ahead. How do I get this right?
3 Comments
Rose-A
Moderator

I'm having problems with my check numbers. I put in the correct check number on quickbooks, and quickbooks jumps ahead 2 numbers.

I'm glad to hear from you today, michael-weber1.

 

To better isolate the issue, you might want to delete and re-create the current check and see if it's still recording 2 numbers ahead. Otherwise, we have to perform basic troubleshooting steps. We can start by accessing QuickBooks Online in a private browser.

 

Here's how to open a private window in different browsers:

 

  • Google Chrome: press Ctrl + Shift + N.
  • Mozilla Firefox: press Ctrl + Shift + P.
  • Internet Explorer: press Ctrl + Shift + P.
  • Safari: press Command + Shift + N.

If you're able to record the correct check number, let's open your account using the original browser and clear the browser's cache. You may also try accessing your account using another supported browser. You may also try accessing your account using another supported browser.

 

I'd be happy to provide you this article to help guide you in printing your checks in the future: How to print checks.

 

You can stay connected with me by adding a reply below if you need additional help with QuickBooks Online.

Ryan1234
Level 1

I'm having problems with my check numbers. I put in the correct check number on quickbooks, and quickbooks jumps ahead 2 numbers.

Do I go to my check register to correct the checks that r off 1 number

ChristieAnn
QuickBooks Team

I'm having problems with my check numbers. I put in the correct check number on quickbooks, and quickbooks jumps ahead 2 numbers.

Hi there, Ryan1234.

 

Welcome to QuickBooks Community and it's nice to see you posting your concern here in our forum. I'll share information on how the register page works and how you can make any changes from there.

 

An account register gives you the history of an account. It lists all past and current transactions associated with it. Yes, you can go to the Check Register page to correct the check's transaction numbers that are off. You'll also have the option to review your transactions with filtering and sorting tools that speed up your search from the said section.

 

Here's how:

 

  1. Select the Accounting menu at the left panel.
  2. Choose Chart of Accounts. Then, select the check register you want to review.
  3. Click the View register link under the Actions column.
  4. Select the Filter icon. Then select the filters you want you to apply. You can use the Find field to search by amount, reference number, or memo.
  5. Hit Apply.
  6. Locate the created check transaction. Then, double click it to expand the page.
  7. Click the Edit button.
  8. Change the Check no.
  9. Hit Save and close to save the changes.

 

 

 

For additional information on how you can find transactions in your account registers so you can review or edit them, please refer to this article: Find, review, and edit transactions in account registers.

 

Please check this article to see steps on how you can create an item for bounced check fees from your bank: Record a returned or bounced customer check using a journal entry.

 

Please touch base with me here for all of your QuickBooks needs, I'm always happy to help. Thanks for dropping by.

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