I’m trying to use the instant deposit feature but it says “phone number not found” I have a valid us phone number in my account info I don’t understand.

Welcome to the Community, @s-egypt-aol-com.

I'm here to help perform troubleshooting steps to fix this error message when using an instant deposit.

I recommend making a quick deposit using a private/incognito window. Since the private window won't save any history, it helps find browser-related issues. Use one of these keyboard shortcuts to save time:

Here's how:

Google Chrome: press CTRL + Shift + N

Mozilla Firefox: press CTRL + Shift + P

Internet Explorer: press CTRL + Shift + P

Safari: press Command + Shift + N

If it works, go back to your default browser and perform a clear cache to remove temporary internet files on your computer. Before doing so, take note of your saved passwords and URLs.

If not, using one of the supported browsers is also an alternative.

However, if you're getting the same error, I suggest reaching out to our  Technical Support Team so they can look into it. They can conduct a screen-sharing session to identify the problem's fundamental cause and access the tools to check your account.

I also recommend reviewing the instructions on how to get instant deposits in QuickBooks Online and getting help with instant deposits.

You can click the Reply button below if you need further assistance in using instant deposits. I'm always around to provide you with steps and resolutions to achieve your goal.

What if you’re using the app? I’m in the cash flow section and I selected “use instant deposit” and when I input my debit card information and go to the next step it says “phone number not found” “check your account to input valid phone number” I’ve checked my account countless times and there is indeed a valid phone number that’s verified. 

What about when you’re using the app? I try using the instant deposit feature and when I am putting my debit card information saying they cannot find my phone number and to update my profile with a valid phone number however my profile is indeed updated with a phone number that I already signed up with attached below will be a screenshot of The error that I’m receiving.  

Hello there, @s-egypt-aol-com. Thanks for the update. I'm here to help get rid of the error so you can use the instant deposit feature seamlessly. 

I appreciate you sharing additional details about your concern. Since you experience the issue using the QuickBooks Online (QBO) mobile app, the initial step in fixing common errors is by clearing the app's cache. Follow along below to get this done right away:

For Andriod

1. Open the QBO app and select the menu at the top right.
2. Choose Settings. 
3. Next, click Refresh Data and select Yes.

For iOS

1. Access the QBO app and click the menu icon.
2. Next, choose Help & Feedback. 
3. Then select Refresh Data and Refresh.

After that, close and reopen your app and attempt to use the instant deposit feature again.

I've added this article to serve as your additional reference: Fix common errors in the QuickBooks Online mobile app for Android.

Please let me know how the steps go. I'd be happy to know any updates about this. Also, if you have questions, don't hesitate to add a reply. I'm always around ready to lend a hand.