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2jp
Level 1

I'm using QBO to make ACH Bill payments. I need to change a vendor's bank info. How do I do this please?

 
3 Comments 3
Rose-A
Moderator

I'm using QBO to make ACH Bill payments. I need to change a vendor's bank info. How do I do this please?

I'd be happy to walk you through the process of changing your vendor's bank account, 2jp.

 

Before you can modify the vendor's bank information, you'll first need to change the vendor's payment method to a paper check so you'll have the option to reconnect the correct account or send another invitation.

 

Here's how:

 

  1. Click Expenses in the left panel and go to the Vendors tab.
  2. Find and select a vendor to open it.
  3. Check the banner on top and select accordingly:
  4. For invitations: Select Manage invite.
  5. For manual bank entry: Select Change payment method to check.
  6. Confirm action.
  7. It'll be asking you to invite the vendor to online bill pay, click the link, and enter new bank info or send a new invite to the vendor.

For more bill pay updates, check this out: Online Bill Pay. This will provide you more links about other bill pay related concerns as well as steps on how to remove and delete bills from online bill pay.

 

Please keep in touch with me here should you need any further assistance regarding updating the bank account info. The Community and I always have your back. 

stef5
Level 1

I'm using QBO to make ACH Bill payments. I need to change a vendor's bank info. How do I do this please?

Help.  After I chose the correct vendor, I do not see an option to change the payment method to check.

Mark_R
QuickBooks Team

I'm using QBO to make ACH Bill payments. I need to change a vendor's bank info. How do I do this please?

I've got your back on changing the payment method to check, @stef5.

 

When changing the payment method for Online Bill Pay, you'll have to navigate it from the Pay bills online page. Here's how:

 

  1. On the vendor's page, select the box at the top saying Bill Pay Online.
  2. From there, click the Change Payment Method to Check link.
  3. Confirm the action.

 

However, if you still don't have the option, let's try accessing your QuickBooks Online (QBO) account using a private or a different browser. This way, we can check if this is a browser data issue.

 

If this works, it means that you need to clear the browser's cache so the system can start fresh. 

 

If you get the same result, I highly recommend contacting our QuickBooks Support Team. They can review this matter further and provide some guidance on how to change the payment method to check for Online Bill Pay.

 

You might want to check out this article to know the latest update for Online Bill Pay: Online Bill Pay updates.

 

I'm still open to your replies. Don't hesitate to comment back if you have additional questions about Online Bill Pay. Have a great day ahead!

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