I'm using QBO to make ACH Bill payments. I need to change a vendor's bank info. How do I do this please?

I'd be happy to walk you through the process of changing your vendor's bank account, 2jp.

Before you can modify the vendor's bank information, you'll first need to change the vendor's payment method to a paper check so you'll have the option to reconnect the correct account or send another invitation.

Here's how:

1. Click Expenses in the left panel and go to the Vendors tab.
   
2. Find and select a vendor to open it.
3. Check the banner on top and select accordingly:
4. For invitations: Select Manage invite.
5. For manual bank entry: Select Change payment method to check.
6. Confirm action.
7. It'll be asking you to invite the vendor to online bill pay, click the link, and enter new bank info or send a new invite to the vendor.

For more bill pay updates, check this out: Online Bill Pay. This will provide you more links about other bill pay related concerns as well as steps on how to remove and delete bills from online bill pay.

Please keep in touch with me here should you need any further assistance regarding updating the bank account info. The Community and I always have your back. 

Help.  After I chose the correct vendor, I do not see an option to change the payment method to check.

I've got your back on changing the payment method to check, @stef5.

When changing the payment method for Online Bill Pay, you'll have to navigate it from the Pay bills online page. Here's how:

1. On the vendor's page, select the box at the top saying Bill Pay Online.
2. From there, click the Change Payment Method to Check link.
3. Confirm the action.

However, if you still don't have the option, let's try accessing your QuickBooks Online (QBO) account using a private or a different browser. This way, we can check if this is a browser data issue.

If this works, it means that you need to clear the browser's cache so the system can start fresh. 

If you get the same result, I highly recommend contacting our QuickBooks Support Team. They can review this matter further and provide some guidance on how to change the payment method to check for Online Bill Pay.

You might want to check out this article to know the latest update for Online Bill Pay: Online Bill Pay updates.

I'm still open to your replies. Don't hesitate to comment back if you have additional questions about Online Bill Pay. Have a great day ahead!

I cannot believe that even after 3 years, this question is still not answered satisfactorily.  One of my vendors got bought by another and their ACH changed.  Now I am unable to change their payment information.  Well, I have changed their ACH info, BUT when I go to process payment, it still shows the old payment method and does not show me all the payment options which I entered.  There is no way to select the one I want.  I have spent an inordinate amount of time trying to figure this out.  Could someone please help?

Good work on changing the payment information, @SC102. I'll share and point you in the right direction to resolve this error in QuickBooks Online.

To see if a bug interferes with QuickBooks Online performance, I recommend reaching out to our Support Specialists this time. So they can view and find a solution to the specific issue.

You can reach them through these steps:

1. Log into your QuickBooks account.

2. Click the Help option in the upper-right corner.

3. Tap the Contact us button.

4. Chat down your concern, then Continue.

5.  Lastly, choose the Schedule Appointment or Have us call you. 

Optionally, you can also get keys to frequently asked questions about Online Bill Pay: Features & Benefits Online Bill Pay.

If you have other questions about the Bill Pay online, press the Reply button, and I'll drop by with more details. Wishing you and your business continued success. 

@SC102 

Signup a separate Melio account for free to integrate with QBO as a workaround. When scheduling a payment, you can ask your vendor for their payment details by email, so they can get paid exactly how they want.

https://affiliates.meliopayments.com/pricing

all the threads above were wrong; as a matter of fact, the correct response was published somewhere before on a Quickbooks members discussion group

or online version:

Step 1: on the left side menu, go to NEW, PAY BILLS

Step 2: then, go up to THE GEAR at upper right, and now see bill pay settings

Step 3:  then click on VENDORS and only vendors

Step 4:  then chose PAYMENT METHODS

Step5 : carefully choose to enter or change the payment method i.e., add ACH or other methods

That's it your done....

hopefully, see my new post above.........

When I go to the bill pay settings it shows the correct ACH bank details. However, when I go to pay it shows Single Use card. My vendor does not want to receive "Single Use card" as this costs them a fee to process the payment. How can I change the payment method to ACH?

Thanks for joining the thread, @Maryp3. I'll help you change the payment method to ACH. 

You can go to the Pay Bills online page and modify the payment method for Online Bill Pay. I'll show you how: 

1. From the Vendor's page, tick the box at the top saying Bill Pay Online.
2. Then, click the Change Payment Method to Check link.
3. Confirm the action.

Once you've already changed it and still show the Single Use card method, you can try accessing your QuickBooks Online account using a private window. You can use either of these keyboard shortcuts to open an incognito window, depending on your browser:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Shift + Ctrl + P
• Microsoft Edge: Ctrl + Shift + N

If it works, you can return to your original browser and clear its cache to start fresh. You can also use another supported, up-to-date browser to narrow down the results.

If you've already performed those steps above but still get the same results, I recommend contacting our QuickBooks Support Team. They can review this matter further and provide possible fixes. 

Keep me posted if you still have questions or concerns about your transactions in QBO. I'll be around for you.