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greg34
Level 1

I need to speak to a customer service agent. Can you provide number?

 
4 Comments
Michelle_b
QuickBooks Team

I need to speak to a customer service agent. Can you provide number?

Welcome to the Community, greg34. 

 

Currently, we are unable to provide a direct number. This is because we have other ways for you to get in touch with our representatives to ensure you are routed to the right support team. You can contact us through messaging or request for a callback.

 

Here's how:

 

  1. Log in to your QuickBooks Online.
  2. Click the Help icon at the upper right corner, then choose Contact Us.
  3. Enter your concern in the description field, then hit Let’s Talk.
  4. Select either Start messaging or Get a callback.

Please visit this article to check our hours of operation: Support hours and types.

 

You can also post your question here in Community. I'll be right here if you need assistance. Have a great day!

Bigal68al
Level 1

I need to speak to a customer service agent. Can you provide number?

I am having problems getting into my pay stub with the way I set up my account I need to talk to a customer service

RenjolynC
QuickBooks Team

I need to speak to a customer service agent. Can you provide number?

Hi there, Bigal68al.

 

It seems that you have accepted the invitation to view your pay stub online. If you're having issues logging in to your account in Workforce, let's go click the I forgot my user ID or password link.

 

You'll receive an email with your user ID or password. Then, log in to Workforce again. Please see sample screenshot below:

 

 

I'm adding this article for your reference: QuickBooks Workforce: Access your paychecks and W-2’s online.

 

If you're still not able to log in, then you can reach out to us through chat. We are available from Monday through Friday, 6:00 AM to 6:00 PM PT. 

 

You can also visit our separate forum for QuickBooks Workforce here: QuickBooks Workforce forum.

 

Feel free to leave a comment here if you have other questions about QuickBooks Online. Thanks.

soneil
Level 1

I need to speak to a customer service agent. Can you provide number?

BY FAR one of the WORST support and service groups I have dealt with. Months later they still can not fix a simple email issue. However - I find it funny that all the promo emails get to me and the billing emails.  On top of that their support and customer service is terrible - I was on chat for over 1 hour then got cut off and you know what that means back into the system. I was sent to support via phone ---  that was even worse - someone picked up and did nothing but cough in the background and at one time coughed right into the phone. NO SUPPORT/NO SERVICE.  If you are looking for timely - professional service - You will not get it here. Just suffer - I have been - it's hard to change all your business billing systems, etc. when it's been a while and you need to find a seamless way to change.  If you are new - I would consider someone else who actually has a support/service system 

 

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