I need to speak to the collection department

I can help you get in touch with our team to help resolve your billing issues, Circe910.

As Community agents don't have access to your account, we are unable to investigate the cause of your billing issues. However, I can share the best way to get in contact with our team. 

We've enhanced the procedure for contacting our support team. You can go directly to the Help menu if you'd like to speak with one of our representatives. 

Here's how: 

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Choose either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

I'm also adding this link to help manage your QuickBooks Online subscription: Manage billing, payment, and subscription info in QuickBooks Online. This resource will guide you to update the card on file, change your subscription, or view your billing history.

Keep me in the loop if you have further billing concerns. I'll be around to help you all the way. 

Why an I being charged for a program I cancelled a year ago?

It isn't the experience we want you to have, @wc16.

We can help you check to determine where those charges are coming from. This way, you can get the details needed and see if it's an Intuit or QuickBooks charge. These are the steps:

1. Access your QuickBooks Online company.
2. On the top-right corner, click the Gear icon and then Subscriptions and billing.
3. You’ll see all your active subscriptions.

You can also check this page and utilize the Look Up a charge tool: Understand Intuit charges on your credit card or bank statement.

In case you're using other QB product and can't find the charges, we recommend contacting our Customer Care Team. This way, they can access your account in a secure environment and determine the root cause of the problem. Feel free to check this article: Contact QuickBooks products and services support.

Also, if you're using QuickBooks Payments to handle customer payments. Please know that you'll also need to close it when cancelling subscriptions. You can visit this page for further guidelines: Cancel your QuickBooks Payments subscription.

We're determined to help you get through this, @wc16. The Community space is always open to assist you with your QuickBooks-related queries. Keep safe.

have question about bills in August and September

I also need to speak to the collections department.  I have had my case escalated five times now and been calling for months.  There is a lot of money being "Witheld" until collections contacts me.  (Which they have not even attempted to do.). I have every single case number and my phone records (incoming and outgoing) since the first time I tried to call and resolve an issue I have.  

Please give me a way to resolve this.  Now.  Not in another 48 hours that turns into weeks.  Thanks.

Good evening, @foodelevated-uta. 

Thanks for chiming in on this read. 

The best way to get in touch with the right people is to go through our Support Team. Here's how: 

1. Go to the Help ? icon in the top right-hand corner. 
2. Press the Contact Us button/hyperlink. 
3. Enter your question and click Let's talk. 
4. Scroll down and choose to Get a callback. 

It's that easy! 

Keep us updated on how the call goes. I'm only a post away if you need me again. Take care! 

Did you ever get your issue resolved? I am having the same problem because of a $2.5 fee. They wont let me pay it over the phone and I cant collect anything thats been invoiced. 

There is a reoccurring $20.00 charge on my account.

I need to know what it is for. 

I have called and was disconnected, I have been put on hold for over 30 minutes and I have tried on line to get my question answered.

I need to know why I have a reoccurring $20.00 charge?

Please let me know so I don't have to get the credit card company involved.

I understand how hard it must be for you, @5018Gigi.

I truly appreciate you taking the time to express your concerns about the $20.00 charge on your account in QuickBooks Online (QBO). For now, it is best to contact our support team again to further check what's causing this by accessing your account in a secure environment and determining possible solutions to your concerns.

Here's how:

1. Go to Help.
2. Select the Search tab, then choose Contact Us.
3. Type in your issue or concern in the field.
4. Hit Continue.
5. Click the Chat or Callback option.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

I'll also add this article to help you manage your QBO subscription, whether you need to update the card on file, change your subscription, or just view your billing history: Manage billing, payment, and subscription information.

Please keep me posted on your progress in getting this issue resolved, @5018Gigi. I want to ensure that you will know about the charge on your account.

Thank you for bringing this to our attention, clobuejr. I would feel the same way if I were in your situation. I can connect you with our designated support team to address the charges you've mentioned.

To address your concern about the charge, please note that our Community space doesn't have access to your account details due to security protocols. Therefore, I recommend contacting our payment team for further assistance. They will review the charges and discuss the reimbursement with you.

Here's how:
 

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Click Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT.

Additionally, I'll add some informative articles with helpful tips and guidance to manage your transactions in QuickBooks:

• Categorize online bank transactions
• Match online bank transactions

You can always leave a comment if you have further concerns with your bank transactions. If there's anything else you need help with related to QuickBooks, don't hesitate to post it in the Community space. I'm always here to help. 

I am in the exact same boat. It is INCREDIBLY frustrating that I have placed multiple calls, spoken to many different agents, been promised many times that collections will call me back. Each time I try to follow up, the case is closed, without explanation. There HAS TO BE someone that can actually walk through these charges with me to get it resolved. WHAT CAN I DO?????

And PLEASE don't copy and paste the standard process of where to go to get answers. NONE OF THOSE WORK.

i was charged 25.00 0n 6/7  what is it for

I'll detail the Intuit charges you come across and direct you to the right support to address and rectify them promptly, cklinck.

There are specific charges you may encounter to your credit card or bank about your subscription. With this, Intuit gives you the option to check where it’s coming from and why.

Here's how:

1. Go to this article and scroll-down to the Look up your charge section: Understand Intuit Charges on Your Credit Card or Bank Statement.
2. Select the payment that was used.
3. Type in the card number and amount of the renewal charge.
4. Select the date and any other required details.
5. Click Lookup charge.

If you still have questions about the charge, I recommend reaching out to our QuickBooks Support Team for further assistance. They have the tools to check your account in a secure environment and verify the charges. 

Here's how to reach them:

1. Click the Help menu in the upper-right-hand corner.
2. Type in Talk to a human, then press Enter.
3. Select Contact Support Team.
4. Type again Talk to a human and click Contact Support Team.
5. Choose a way to connect with us.

Allow me to share a couple more articles for additional guidance and information about your QBO account:

• Manage Billing, Payment, and Subscription Info in QuickBooks Online
• How to Understand Your Subscription Rates and Charges

I'm always prepared if you have more questions or concerns about charges in QuickBooks. Kindly leave a comment below, and I'll promptly lend a hand.

Same caned response 

I went online to change my subscription from monthly to yearly not knowing that I just got charged for monthly payment today. Once I realized that I already got charged for this month, within 3 min. of changing to yearly subscription, I switched back to monthly subscription. On the same day, I got charged for yearly subscription as well. How do I request a refund of my yearly subscription?

I understand how important it is for you to have the charged amount refunded to your account, @Serenity4Today. To ensure you receive the best support possible, I will connect you with our customer support team who can assist you further.

Concerns similar to this are routed to our phone support team, as the community is a public forum. Your request will require you to provide your confidential information for account verification and specific details about the charges. Proceed to the steps below to begin: 

1. Sign in to your QuickBooks Online account.
2. Click the Help button.
3. In the QuickBooks Assistance chat box, select Talk to a Human or tap the Contact Us button at the bottom.
4. Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
5. From there, choose a way to connect with us: Chat with us, get a Callback, or call our support line directly by getting our Phone number.

Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to see their phone number, support schedule, and hours to contact them at the time of your convenience: QuickBooks Online Support. 

You can also go over to this article to keep your billing information updated and see what you can do more to manage it: Manage billing, payment, and subscription info in QuickBooks Online.

Please don't hesitate to reply if you have other concerns about billing management, @Serenity4Today. I'm always around ready to help and guide you thoroughly.