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fourwindsfarm
Level 1

I received an email saying my email address and phone number were updated and to contact intuit if I hadn't made this request. Do I have to wait until Monday to find out if my account has been hacked?

 
5 Comments 5
Catherine_B
QuickBooks Team

I received an email saying my email address and phone number were updated and to contact intuit if I hadn't made this request. Do I have to wait until Monday to find out if my account has been hacked?

Hi there, fourwindsfarm.

 

I'd like to verify if you can log in to your account so I can help you from there. If you haven't changed your email address and phone number, you can disregard it.

 

For any suspicious emails, you can always report it. You can go to the Intuit Online Security Center for more information. To secure your account, you can turn on the two-step verification.

 

Keep me posted if you have other questions. Take care!

fourwindsfarm
Level 1

I received an email saying my email address and phone number were updated and to contact intuit if I hadn't made this request. Do I have to wait until Monday to find out if my account has been hacked?

I am still logged into my account. 

fourwindsfarm
Level 1

I received an email saying my email address and phone number were updated and to contact intuit if I hadn't made this request. Do I have to wait until Monday to find out if my account has been hacked?

I was able to log in but wasn't able to get a verification code sent to my phone. I had to have it sent to my email address. 

fourwindsfarm
Level 1

I received an email saying my email address and phone number were updated and to contact intuit if I hadn't made this request. Do I have to wait until Monday to find out if my account has been hacked?


@Catherine_B wrote:

Hi there, fourwindsfarm.

 

I'd like to verify if you can log in to your account so I can help you from there. If you haven't changed your email address and phone number, you can disregard it. For any suspicious emails, you can always report it. You can go to the Intuit Online Security Center for more information.

 

Keep me posted if you have other questions. Take care!


I was able to log in but wasn't able to get the verification code texted to my phone. I had to have it sent to my email address.   

RenjolynC
QuickBooks Team

I received an email saying my email address and phone number were updated and to contact intuit if I hadn't made this request. Do I have to wait until Monday to find out if my account has been hacked?

Thanks for coming back here, fourwindsfarm.

 

It may may take several minutes to receive the verification code on your phone or email. You'll want to check your junk email folders or restart your phone. Note: Don't try to get a new code too soon; it will invalidate the old code and and you'll end up waiting longer.

 

I also recommend reaching out to our Customer Care Team to check your account and the email you received.

 

Here's how:

 

  1. Sign in to QuickBooks Self-Employed.
  2. Go to Assistant located in the upper right-hand corner.
  3. In the QB Assistant window, type Talk to a human twice to see the Message an agent or Get a callback option.

For any additional questions or other concerns, feel free to leave a comment below. I'll be around to help you out again. Thanks.

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