I want to change my email address in my Intuit account. I typed my new email address, typed it again to confirm, and clicked on Save, but the change was not implemented.

I got your back, @william-moulin-p. I'm here to ensure you can change your Intuit email address in QuickBooks Online (QBO).

Let me walk you through the steps to change it:

1. Sign in to QuickBooks Online.
2. Select your profile icon next to the Gear icon.
3. Select Manage your Intuit Account to go to the Intuit Account Manager.
4. Select Sign in & security.
5. Select the Email address section and type in your new email address.
6. When you're done, select Save.

If the issue persists, there are times when an issue like this occurs when we encounter a browser-related issue. We can fix this by running some basic troubleshooting steps.

Let's begin by using a private or incognito window and use it to access QBO. Sometimes the cache stored in the system can cause the product to misbehave. Check out these keyboard shortcuts:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If you're able to change your Intuit email address using a private browser, go back to your regular browser and clear its cache. Clearing the cache or cookies is the best way to get a clean slate for your browser. Otherwise, using other supported browsers can be a good alternative too.

In case you've performed these steps and you still get the same issue, I suggest contacting our QuickBooks Online Support team for further assistance on this matter.

I'm also adding these articles to help you manage your QBO account:

• Change your email, user ID, or password for QuickBooks Online, QuickBooks Online Accountant , and Qu...
• Recover your account when you can't sign in

I'm always here to back you up whenever you need more help with changing your Intuit email address in QBO. Please feel free to tag me in your reply and I'll get back to you as soon as possible.