If a job is cancelled after a payment is recorded. Customer doesn't want cash refund but rather have other stuff done (credit) until paid off. How do I apply credit?

Hi, @APCONSTRUCTION.

You can record the transaction as a credit memo, then apply the amount when recording payments in the future. I can guide you on how.

Here's how to enter a credit memo:

1. Go to the (+) New icon, then click on Credit memo.
2. Enter the details, then save the transaction.

To apply the credit to your future invoice:

1. Select Receive Payment from the (+) New icon.
2. Pick the credit under the Credits section.
3. Enter the payment amount.
4. Hit Save and close.

Here's an article you can read more about handling a customer credit or overpayment in QuickBooks Online.

For more tips, while managing your transactions in QuickBooks, you can also open the topics from our help articles. Here's the link: Find QuickBooks help articles for QBO.

If you have any other questions about invoice payments or customer credits, please leave a comment below. I'm more than happy to help. Have a good one!