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If a payment is "in queue" in Quickbooks online-Bill Pay, how do we void/cancel this. Can you tell us how do we cancel a bill payment in queue?

Created a bill payment on Quickbooks online for a future date to be paid. We need to cancel-void this (in queue) but the system is not allowing us to remove it. What other process can we complete to have this "in queue" payment removed?
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If a payment is "in queue" in Quickbooks online-Bill Pay, how do we void/cancel this. Can you tell us how do we cancel a bill payment in queue?

Hello there, jasmine-b.

 

We can only void an online bill payments on the business day 1PM PT before the deposit date. Here's how to do it:

  1. Select Expenses on the left menu and go to the Pay Bills Online tab.
  2. Select Payments and look for the online bill payment you want to void.
  3. Click Track Status and select Void.
  4. Select the void request type:
    • Remit funds back to my bank account
    • Reissue a new payment to the vendor
  5. Enter your void request reason.
  6. Select Submit Request.

Note that we can only void online bill payments on the business day 1pm PT before the deposit date. You can also use this link for reference: Void an Online Bill Pay payment.

 

Let us know if you need anything else. Have a great day!

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