Thanks for checking this with us, dudley817.

It's possible that deduction amount was entered under the Payment column instead of the Deposit column of your bank register. This is the reason why it automatically categorize it as payment.

Since this is not a payment, you'll want to enter in Deposit column on the register. Another way to do this is to use the Make Deposits option.

Here's how:

1. Go to Banking.
2. Click Make Deposits.
3. Fill in the necessary information.
4. Click OK.

Also, I'd love to share the following resources to know more about the features and functions on QuickBooks Desktop for Mac:

• QuickBooks Desktop for Mac Users Guide.
• QuickBooks Desktop for Mac Resources.

Drop a comment below if you need more help or other questions. It's always my pleasure to assist. Have a great day ahead.

I have had this issue for YEARS and it drives me NUTS! I batch enter for a number of clients.  I will be able to enter about one month worth of transactions and then suddenly it stops recalling.  I save the transactions I am at.  Go to preferences, re-check the box to recall account and go back to batch entering and repeat this process countless times.  It is MADDENING.  I have tried the verify and rebuild, and it detects no issues with the file.  This has happened from desktop versions 2011 all the way through 2020.  I am working in 2020 this moment and it happened again.  

WHY? There are no problems detected in the datafile when I verify data.   I have emailed and called support about this I don't know HOW many times because it is NOT working as it should.  I can't find any vendors with prefilled accounts in the Vendor center, and of course I can't find a report that lists this information.  That's HUNDREDS of vendors per client, thousands in all, to search.  I don't have that kind of time.  

Intuit needs to FIX THIS ISSUE.  

I appreciate you for going into further detail on what you're trying to accomplish, SirMatthewIA.

It's certainly a long time to be waiting for a resolution to an issue such as this. Since you're done verifying and rebuilding your data, we can try repairing QuickBooks this time to fix program-related issues.

If the steps provided at above didn't make any difference, I suggest contacting our QuickBooks Care Support. I understand that you've already reached out to our support regarding this matter. However, this issue requires a thorough investigation that can best be handled by them.

Here are the steps to contact support:

1. Click Help at the top menu and select QuickBooks Desktop Help.
2. In the Have a Question? window, enter a topic.
3. Click Contact us.
4. Hit the Stat Messaging button.
   

Please take note our operating hours for chat support depends on the version of QuickBooks that you're using. Please see this article for more details: Support hours and types.

I'm only a post away if you have any other issues or concerns. I'll be more than willing to assist. Have a good one!

Hi Turf7

Is there a way to autofill Memos when matching downloaded transactions from the Bank Feeds? I fond myself writing the same Memos over and over again. The Account always autofills, but the Memo always appears blank.  Thank you!!

Hello there, @shiner.

QuickBooks will depend on the information shared by your financial institution. With this, you can manually enter the memo when matching bank transactions.

We can also create a bank rule for the transactions that have a memo. I'll guide you how:

1. Go to the Banking menu.
2. Select Bank Feeds, and then Bank Feeds Center.
3. Click Rules, and then select the Manage Rules drop-down arrow.
4. Select Add new.
5. Enter a Rule Name, then select if it's Money In or Money Out.
6. Add Conditions and if the rule is for Any or All of the conditions for a memo.
7. If your class tracking is enabled, add values for Payee, Account, and Class.
8. Add the conditions for the rule, then select Save.

I have a link here where you can find articles about managing bank feeds and reconciling your accounts in QBDT: Banking.

If you need more help regarding other tasks in QuickBooks Desktop, you can check our articles here. Ensure the topic is set as "QuickBooks Desktop." 

Stay in touch with us if you have other questions. I'm more than happy to help. Take care!

My "automatically remember account or transaction information" will uncheck itself in 2018 -2020.  I'll be in the middle of batch entering and it will just stop working, I go and recheck the box and it works for a while then unchecks itself again.  Any idea on how to fix this problem?

Hello there, @peggyg.

I can see that you've been experiencing this issue since 2018. I'd suggest performing the troubleshooting method. This is done to identify what is causing your settings to change by itself, resulting to uncheck the box for Automatically remember account or transaction information.

You can start with updating the QuickBooks Desktop, to get the latest data into the program. Here's how:

1. Go to the Help menu.
2. Click Update QuickBooks Desktop.
3. Go to the Update Now tab.
4. Put a check on the box beside Reset Update.
5. Select Get Updates.

Once done, restart the QuickBooks program. Then, check the box that has the Automatically remember account or transaction information and click Save. It should look like this:

Then, try to test it with a few transactions. Restart the program and try to create a new test transaction to see if it works. If you're still unable to see the auto-fill details, I'd recommend using the Verify and Rebuild tools. This is done to fix any data issues in the company file.

Please note you'll need to create a backup file before using these tools. You can check out this article to learn more about the steps: Verify and Rebuild Data in QuickBooks Desktop. 

You can always tag my name in the comment section if you have other questions. I'm here to answer them. Take care.

I'm having the very same problem.  I've had the problem for so long that I've narrowed it down to movement WITHIN the Batch Enter Screen. Any time I have to go back and correct a typo or change an amount on a transaction, the very next NEW transaction will not recall the account. SO frustrating. I then have to save the transactions at that point, go to preferences, RE-CHECK the box, and go back to Batch Enter Transactions.

I noticed this stream goes back quite some time...it really needs to be fixed. 

I can help you sort out this recurring odd behavior, @sdhernandez01.

Let's start by running the Verify and Rebuild tool. This auto-detect and auto-resolves any data damage on your QuickBooks Desktop company file. Here's how:

1. Go to the File menu
2. Hover over Utilities.
3. Select Verify Data.
4. On the QuickBooks Information window, select OK.
5. Follow the onscreen steps to save a backup.

If Verify finds an issue with your data, you will be prompted to Rebuild Now or View Errors. Here's how:

1. Go to the File menu.
2. Hover over Utilities.
3. Select Rebuild Data.
   • Let the tool repair your file. It may take some time. QuickBooks may seem stuck, but as long as you can move your mouse, the tool is working.
4. When the tool finishes, select OK.

Once completed, reboot your computer to ensure that all components are updated completely.

Also, I'm adding these articles to help resolve odd behaviors when navigating around QuickBooks:

• Fix data damage on your QuickBooks Desktop company file
• Fix company file and network issues with QuickBooks File Doctor

Don’t hesitate to leave your comment below if you have other questions about having using QuickBooks. I’m always here to help.

Hoooray!!!! Even QB could not answer this for me.

this worked for me!

Thank you for getting back to us, @VegasMike.

I'm glad to hear that the resolution by my colleague was able to help you resolve your issue. Don't hesitate to get back to us if you need our assistance. We're always here to help. Have a great day.

This is the best answer.  Also, if nothing is listed in the "Account Settings" tab and the "Clear All" button is blanked out -- list something in one of the boxes and then click "Clear All" as it will not be blanked out any more.  That should do the job.

Thank you so much for posting! I've been trying everything for years also and didn't even think to clear the default accounts in the Vendor Edit screen.

Thank you, Todd