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In Products and Services, I am no longer able to indicate "I purchase this from a vendor". Check box doesn't respond. Can the coding be fixed?

 
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QuickBooks Team
QuickBooks Team

In Products and Services, I am no longer able to indicate "I purchase this from a vendor". Check box doesn't respond. Can the coding be fixed?

I appreciate you for bringing this one to our attention, drslotnick.

 

This is a reported issue where the I purchase this product/service from a vendor button is unresponsive when creating products and service items. Our engineers are still working on the permanent fix.

 

Cases like this, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and add you to the list of affected users.

 

Here's how:

 

  1. Click the Help icon on the top menu.
  2. Tick Contact Us.
  3. Enter your concern in the What can we help you with? field.
  4. Tap Let's talk.
  5. Select Start a chatGet a callback or Get the number to connect with us.

contact us official 01.PNG

I've got some articles here about managing products and services in your account:

 

I'll also keep an eye on the issue and will get back to you if there's an update. Keep me posted if you need anything else in QBO. I'm always here to help.

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