Incorrect credentials or Gmail setting

dog1234 · ‎December 21, 2020

Why am I getting this error message? I can't email invoices from Quick books for some time now. It worked fine then one day it stopped and I have been getting this message. I have tried enterin password but no luck. I am using Desktop Pro 2018 on a Dell Laptop with windows 10. I use cox thorught outlook. I have read several discussion and tried so many suggestion but nothin is working. Can anyone helpme fix this?

Adrian_A · ‎December 21, 2020

Let's configure your email preferences, dog1234.

Before doing so, can you tell me the error message you've got? This way, I can provide the correct solution to it.

Nevertheless, here's how to configure the email:

From the Edit menu, select Preferences.
Select Send Forms.
Go to the My Preferences tab.
Select your preferred email provider.
Click OK.

If you want to let your customers pay the invoices online, you can send an online invoice: Take and Process Payments Online.

I'll be around if there's anything that I can help. Keep safe!

View solution in original post

Adrian_A · ‎December 21, 2020

Let's configure your email preferences, dog1234.

Before doing so, can you tell me the error message you've got? This way, I can provide the correct solution to it.

Nevertheless, here's how to configure the email:

From the Edit menu, select Preferences.
Select Send Forms.
Go to the My Preferences tab.
Select your preferred email provider.
Click OK.

If you want to let your customers pay the invoices online, you can send an online invoice: Take and Process Payments Online.

I'll be around if there's anything that I can help. Keep safe!

BFEHOA · ‎December 31, 2020

I have done this multiple times and it still does not work

Charies_M · ‎December 31, 2020

Thanks for keeping us updated with the result, BFEHOA.

The steps shared above were the basic solutions to fix the issue of incorrect credentials or Gmail settings. Since you've tried the possible solutions above to no avail, it would be best to reach out to our QuickBooks Care Support. They have the tools to conduct a thorough investigation for a complete resolution.

Here are the steps to contact support:

Click Help at the top menu and select QuickBooks Desktop Help.
In the Have a Question? window, enter a topic.
Click Contact Us.
Hit the Start Messaging button.

Please take note, our operating hours for chat support depend on the version of QuickBooks that you're using. Please see this article for more details: Support hours and types.

Keep me posted for additional questions or other concerns. I'd be more than happy to help. Wishing you the best of luck.

karso · ‎April 28, 2022

hello any luck resolving this issue @dog1234 am too having this exact issue. i have tried just about everything. from restart to updates to changing email to use for sending forms and now it says incorrect password even though they are correct. desprate for help over here lol.

also using Desktop Pro 2018 on a Dell Laptop with windows 10

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Incorrect credentials or Gmail setting