Intuit overcharged me. How do I contact them to correct this? What is their phone number to billing?

I can share some information on how to reach our Customer Support to help you with your subscription, @jneuendorf.

You can go to your  Billing & Subscription tab to check your subscription information. From here, you can also update or change your payment method. 

Here's how:

1. Go to the Gear icon (⚙) and select Account and Settings.
2. Click on Billing & Subscription.
3. Review the information in each section.

To learn more about your Billing & Subscription tab, refer to this article: Manage billing, payment, and subscription info in QuickBooks Online. 

If you still want to talk to one of our support, you can reach them by arranging a callback or through chat. You can reach our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. 

Follow the steps below: 

1. Go to the Help icon to connect to a live support agent. 
2. Click on the Contact Us button and provide some details about this concern.
3. Provide us with some information about your concern in the What can we help you with? box and click on Continue.
4. You'll now be provided options on how to connect to our Customer Support. 

See this article for more information about the different types of support we offer and their availability: QuickBooks Online Support. 

You can always get back to me if you have questions or other concerns by leaving a comment below. I'm always here to assist. Have a great rest of the day.

I bought QuickBooks Desktop Pro in February 2021.  I am supposed to be billed 35.00 a month, instead they are billing my credit card $70.00. April 22, May 22, June 21, and July21.  I want $140.00 credited to my charge card.  I would like to talk with someone instead of putting by account information on this page. {Removed by Moderator}.

Please call

Linda

Connect with our support team in just a few clicks, @surfsidehoa.

To reach out to our live phone team, you'll have to click the Help option within your QuickBooks Desktop (QBDT) program. To do so, please follow these steps:

1. Go to Help, then choose QuickBooks Desktop Help.
2. Click Contact Us.
3. Enter a brief description of your concern. Example: Verify QuickBooks Desktop bill. 
4. Then, select Let's talk and then choose a way to connect.

You can also use this QuickBooks Desktop support link to connect with them using a web browser.

Feel free to post again here if you need further assistance verifying your QBDT subscription. I'll be always around to help. Keep safe. 

Oddly enough no one is ever under charged. I’ve been consistently overcharged every year. I’ve been using QuickBooks for 15 years and I’m offered a promo rate. Every year I have to call in for the refund because of the overcharge. Not a small overcharge, but more than double the offered subscription rate. I wonder what percentage of busy self-employed people don’t catch this? I am getting close to leaving Intuit after 15 years.

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@JungleJr wrote:

I am getting close to leaving Intuit after 15 years.

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@JungleJr 

Maybe you should. Consider purchasing a 3rd party conversion service if needed to migrate that 15 years of data.

Reviewing for taxes, I’ve found I am being double billed for Quikbooks Self-Employed ($4.99 -$6.99/month) and qbse/turbotax combo ($15 - $20/month) (which I had called about within a week of buying in spring of 2023 - was assured it would be cancelled, but wasn’t). Refund for $126.61 due and cancellation for the combo account - I tried Turbotax, but never used to submit taxes. Please provide phone number for human help!