Invoice 1901 is showing as not paid but my customer has the payment receipt where the payment has cleared his account. What do I do to find this?

Hi, christopherservi. 

I've got few steps to help you apply the deposit to the invoice to eliminate the outstanding balance. Let's locate the transaction and modify it. 

1. Click Accounting on the left panel.
2. Locate the bank account where the payment was direct deposited into, then click View register.
3. Locate the deposit and click it.
4. Tap Edit. 
5. On Bank Deposit screen, scroll down to Add funds to this deposit, then find the fund you need to edit.
6. In the Received From column, search and choose the appropriate Customer name.
7. In the Account column, search and choose Account's Receivable, then press Save and Close. 

After that, let's link the deposit to the invoice. I'll walk you through: 

1. Click + New.
2. Under Customers, choose Receive Payment.
3. Select the customer.
4. Place a check next to the invoice and deposit.
5. Press Save and close.

Now, the invoice is marked as paid. I've added this article for your future reference: Linking a Deposit to an Invoice. 

Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back. Have a good day.

No my issue is not resolved. My account is not showing paid for this invoice and my customer has a paid receipt. Please locate deposit!

I wish I could make it better, @christopherservi.

As much as I'd love to offer help and locate your deposit, we've got separate support who can address this in no time.

That being said, I'd recommend contacting our Merchant Services Team. With their tools, one of our specialists can pull up the account on file and help you locate the deposit in question. To do so:

1. Go to Help.
2. Select Contact Us.
3. Enter Missing Customer's Deposit in the What can we help you with? field.
4. Click Continue.
5. Choose a channel where you wish to connect with our dedicated support.

In the same manner, you consider reading through this article and learn more about your deposit schedule: Find out when QuickBooks Payments deposits customer payments.

On top of that, I've also included this reference for a compilation of articles you can use while working with us: Sales and Customers for QuickBooks Online.

If you have any other questions, please let me know by leaving any comments below. I'll be here to lend a hand.

Did you ever find your payment? I am afraid I am having the same issue. The customer is saying they paid it but I have not received the payment in my quickbooks account. 

Let me make it up to you by providing insights about when QuickBooks will deposit customer payments into your bank account, @kbrummett21. 

You'll want to check your deposit speed in QuickBooks Online to determine how long it takes to receive payments. I'd be delighted to show you how: 

1. Go to Settings ⚙ and select Account and settings.
2. Click the Payments tab.
3. Review the Deposit Speed section.

We'll deposit next-day deposits in your bank account the next business day if you process customer payments before 3 PM PT. Otherwise, we'll deposit payments in two business days if you process payments after 3 PM PT.

Here's an article you can read for complete details: Find out when QuickBooks Payments deposits customer payments. It includes verifying your deposit speed if you use QuickBooks Payments. 

If you haven't yet received the payment, you can contact our QuickBooks Payments Support team. They'll be able to have a screen share with you in a secure environment to track the customer's payments.

Click the Reply button if you need more help managing your transactions or have any QuickBooks-related concerns. Take care and have a pleasant day.