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susan-bestsgsinc
Level 1

Invoices are suddenly printing out in a very different format that is not usable.

We've always used the same template for invoices.  Suddenly the format of the invoices has changed with the word invoice overlapping the address, fonts and sizes are radically different and the description of the items being invoices is completely absent.  
16 Comments 16
dybed008
Level 1

Invoices are suddenly printing out in a very different format that is not usable.

We are having the same issues. Im going to try clearing my browser, but I doubt thats the issue because its doing it in the app as well. 

mjcpa1
Level 1

Invoices are suddenly printing out in a very different format that is not usable.

I'm having the same issue.  This morning, the invoices were fine.  Went to lunch, came back, and now the invoices are not printing properly.  Everything is garbled and misaligned.  I checked the invoice template, and that is fine.  I'm hoping this is something Intuit did, and can put things back.  I can't invoice customers with the way the invoices are printing.

dybed008
Level 1

Invoices are suddenly printing out in a very different format that is not usable.

We are having the same issue. 

accounting476
Level 3

Invoices are suddenly printing out in a very different format that is not usable.

We are having same issue with invoices and quotes. Trying to contact support to see what program updated and when it will be corrected

ColsCPA
Level 1

Invoices are suddenly printing out in a very different format that is not usable.

We have the same issue and do need to issue invoices immediately...

AmyPack
Level 2

Invoices are suddenly printing out in a very different format that is not usable.

Yep, I just had the same issue start when I went to invoice some clients not 20 minutes ago.

lajywelding
Level 2

Invoices are suddenly printing out in a very different format that is not usable.

I have talked to support and they are now working on the problem.  

kati-solutions
Level 2

Invoices are suddenly printing out in a very different format that is not usable.

Also having the same issue. Have tried using edge or firefox - same issue. Re-started computer. 

Nothing changes.

rjmelville
Level 2

Invoices are suddenly printing out in a very different format that is not usable.

Same issue

FlasherSS
Level 1

Invoices are suddenly printing out in a very different format that is not usable.

Same problem.  Has 32 invoices that are jacked up right now......I'm glad techsuppprt sent me this page to complain.....

RCV
QuickBooks Team
QuickBooks Team

Invoices are suddenly printing out in a very different format that is not usable.

I am sorry to hear you experienced this issue.

 

We're aware that some QuickBooks Online users are currently experiencing errors when viewing or printing invoices. Our engineers are working to fix it as soon as possible.

I recommend contacting our QuickBooks support team to be added to the notification list. Just make sure to request a callback during business hours (Monday to Friday, from 6:00 AM to 6:00 PM PST, and Saturdays from 6:00 AM to 3:00 PM PST. This is to ensure we're able to address your concern on time. In case you want to talk to one of our representatives, here's how:

 

  1. Go to the Help menu.
  2. Choose Contact Us.
  3. Enter your specific concern in the What can we help you with? box.
  4. Click Let's talk.
  5. Select Get a callback. 
  6. Enter your contact details.
  7. Hit Confirm my call.

 

I've attached a screenshot below for your reference.

 

 

We’ll share updates as soon as we learn more. You may also check for updates on your end from time to time through this link: https://status.quickbooks.intuit.com/.

 

We appreciate your patience and understanding on this matter. Please know that we will keep you updated here in the Community. 

Hank Santo
Level 1

Invoices are suddenly printing out in a very different format that is not usable.

When I try and print invoices the description doesn't print correctly it prints the following instead of what I entered :

$detail.srNo

 

dybed008
Level 1

Invoices are suddenly printing out in a very different format that is not usable.

FYI for a quick fix to print invoices you can download the file and then print and it works fine. 

accounting476
Level 3

Invoices are suddenly printing out in a very different format that is not usable.

Now that invoices are priniting correctly when you go to print checks the alignment is out of whack. Was just on call for 25+ minutes and result was QB told me to realign checks due to correction QB made to invoices.

We did not change alignment from before other issues and now i have to correct. Issue is check info does not align and it worked before other issues.

 

Seems like QB could verify corrections and make sure no impact on other areas. I realize things happen but please own up to mistakes and try to resolve in mutual fashion. I have aligned checks before but now have to waste time correcting error we did not cause

accounting476
Level 3

Invoices are suddenly printing out in a very different format that is not usable.

Dear QB

I had checks realigned and today is first day printing another batch and this batch is not properly aligned.

They were aligned when i printed Tues. It would be nice if you could let us know when you update program so we know to look out for changes. Since we do not use blank check stock i have to void todays batch since not aligned creating extra work not necessary.

 

Your help in this area would be greatly appreciated

LollyNino_C
QuickBooks Team

Invoices are suddenly printing out in a very different format that is not usable.

I appreciate the actions that you've taken to get this check alignment issue sorted out, @accounting476. Let me help you align your printing check in QuickBooks Online (QBO). 

 

Let's first run a printing test to check alignment in order to accomplish this. This way, you won’t waste actual checks when adjusting the alignment of the check. You can follow the steps below: 

 

  1. In your QBO account and navigate to the + New menu. 
  2. Then, click Print checks and select Print setup.
  3. Next, choose your check type: voucher or standard.
  4. Click View preview and print sample. Then select Print.
  5. Follow the on-screen steps to finish printing and see if they line up correctly.

 

Aside from that, we recommend using Adobe Acrobat to print checks if this does not fix the alignment issue. Adobe Reader is required for printing both Standard and Voucher checks. You can download it and set it as your default PDF viewer. Then, attempt to print again. 

 

If the check still doesn't line up, you can follow Step 3 to fine-tune your check alignment. And if the sample print is still off, you might need to adjust the scale on your print dialog box. For detailed information follow Step 4 in this article: Configure your print settings for printing checks in QuickBooks Online.

 

If the issue persists, I suggest contacting our Customer Care Team. They have additional tools to pull up your account and investigate this further. 

 

Furthermore, check out these articles below for an additional workaround on how to solve the printing problem in QuickBooks:

 

 

Feel free to post again if you require additional assistance with aligning checks in QBO. I'll be here to assist you. Have a great day. 

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