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Hi there, everyone.
We have received similar cases and reports about the unresponsive dropdown icon in QuickBooks Online (QBO).
I understand the impact of this issue on your business processes. As there is no specific timeframe for the resolution, I recommend contacting our support team so they can add you to the list of affected users and provide progress updates via email. I assure you that our Product Development Team's commitment to resolving this issue is their utmost priority.
Here's how you can reach them:
In addition, once they receive their invoices, you must record their payments. Read the article for more information on how to do this: Record invoice payments in QuickBooks Online.
Let me know by commenting if you have further inquiries about QBO with the dropdown icon being unresponsive. I'll be here to answer them promptly.
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