Hi there, everyone.
We have received similar cases and reports about the unresponsive dropdown icon in QuickBooks Online (QBO).
I understand the impact of this issue on your business processes. As there is no specific timeframe for the resolution, I recommend contacting our support team so they can add you to the list of affected users and provide progress updates via email. I assure you that our Product Development Team's commitment to resolving this issue is their utmost priority.
Here's how you can reach them:
- Sign in to your QBO account.
- Click on Help (?) at the upper right corner of your screen.
- Tap on Search, then select Contact Us.
- Select a topic to connect with the right expert.
- Choose how to contact our QB support team.
- Via a Callback, where a spot is saved and reaches back to you.
- Via Chat, start a chat with our support.
In addition, once they receive their invoices, you must record their payments. Read the article for more information on how to do this: Record invoice payments in QuickBooks Online.
Let me know by commenting if you have further inquiries about QBO with the dropdown icon being unresponsive. I'll be here to answer them promptly.
