Invoicing not working. Creating an invoice worked fine for years, but now, suddenly, it does not work at all. Any help would be greatly appreciated

Thanks for making it here, wulverine. 

Issues with creating invoices can be caused by a browser. Let's try using a private browser or incognito window as an initial step to fixing this issue. This will eliminate any browser history that may cause a glitch inside QuickBooks. You can refer to the following keyboard shortcuts below:

• Google Chrome: Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + P
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

Once done, try customizing the report again, then close out the private window and clear the cache on the regular browser. This will remove previously stored browsing data that might have caused the issue. Otherwise, you can try other supported browsers to help narrow down the cause of this behavior.

Here's an article you can use as a reference that can guide you on how to personalize your invoice: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Be sure to drop me a reply if you have additional questions while managing the invoices. I'd be more than happy to help. Stay safe and have a good one.

Tried your suggestion in all three browsers, it continues to refuse to create the invoice.  The link in the menu also appears to not work.  When I click on the create invoice link, it does nothing, although, the web address for that app/invoice does appear in the address bar.  It does not activate by mouse from the link, but, I can get it to somewhat respond by hitting enter while using the address bar.  While it actually does something, it does not create the invoice form.  Merely a blank page.  It worked 2 weeks ago just fine.  I've been out of town for the last 2 weeks, so no one has been on the pc, and to my knowledge, nothing has changed.  All other portions of the QB website and app seem to work just fine.  Only the "create invoice" portion of the app is not working.  

I'll route you in the right direction, @wulverine.

I perceive all the efforts you've done in resolving the invoice problem especially for following the steps outlined above. 

Since the issue keeps going, I'd recommend contacting our technical support team. Our representatives can provide additional troubleshooting to identify this behavior or submit a ticket to our engineers for investigation. 

Here's how: 

1. Go to the Help menu, then click Contact Us. 
2. Type your concern in the box and tap Let's talk. 
3. Choose either Get a call or Start a chat. 
4. Complete the required data and submit the request.

Please call them within business hours to ensure we can address your concern immediately.

For your later reference, check out these articles below. These links contain steps on how to set up a recurring invoice, access, and customize reports. 

• Create recurring transactions
• Run reports

Notify me if you have different questions in your account. I'm always here for you. Keep safe. 

Having same issue. Started 3 days ago when I tried to use Create Invoice. I have talked to customer care 3 times and they acknowledge a problem, but there is no ETA on the fix. I have cleared cache in Chrome, tried Safari, and tried incognito. Only get a blank screen when hitting Create Invoice button

Hello there, @dtruzinski.

I appreciate you for contacting our support for your invoicing concerns.

Please know that we are unable to provide an estimated timeframe to fix the issue with invoicing. Rest assured that our engineers will do their best to resolve the issue right away.

For future reference, check out this article to see what’s new with estimates and invoices in QuickBooks Online.

I'm always here to help you again if you have other questions about invoicing. Take Care!

I'm having the same issue. Was a fix identified?

Hello there, @kadyb.

I understand the importance of creating an invoice. However, we received reports about the error that says, "Something's not working. Try refreshing the page and check back." when creating an invoice in QuickBooks Online. Our engineers are aware and working on a fix.

If you encountered this error, I recommend contacting QuickBooks Online Support to be added to the list of affected users. Here's how: 

1. Sign in to your QuickBooks Online company. Click Help (?).
2. Choose either tab to get started: Assistant or Talk to a human.
3. Search Contact Us.
4. Start a chat with a support expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays 6 AM to 3 PM PT. 

Also, I'd suggest performing some basic troubleshooting steps to determine if it is a browser-related issue.

You may refer to these keyboard shortcuts depending on your browser type:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

You can also visit this link to know how to receive and record invoice payments in QuickBooks Online: Record invoice payments in QuickBooks Online

Know that I'll be always here to help you if you have any other concerns with regard to invoices. Have a good one!