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acoolmom65
Level 2

Is anyone else having an issue all of the sudden where the logo and invoice information is printing extremely small even though it appears on screen correctly?

 
2 Comments 2
JoesemM
Moderator

Is anyone else having an issue all of the sudden where the logo and invoice information is printing extremely small even though it appears on screen correctly?

I'd be happy to assist you, @acoolmom65.

 

Let's perform some troubleshooting steps to fix this unexpected behavior. To get started, let's remove the logo first and put it back on the sales form, and try to print an invoice to see if it works. 

 

Also, make sure that your Adobe Acrobat or Reader installed on your computer is updated. Outdated versions of Adobe might not work when trying to print pay stubs and sales forms. To update, please refer to the link under How to update Adobe Reader/Acrobat in the following article: How to update, repair, or re-install Adobe installations.

 

After updating, set it as the default PDF viewer for your browser. This is to make sure you're using the updated version when printing the transactions in QuickBooks.

 

However, if the issue persists, I'd suggest logging in to your account via a private browser. Sometimes cache can cause issues when piled up on your browser. Though, it boosts the browser's background processes. 

 

You can follow these steps to get rid of any cache-related issues:

 

  1. Open a private browser and log in to your account. Private browsers use but don't store cache.
  2. If you can print the information with the correct size, we can go back to your regular browser and clear the cache.
  3. You can also use other supported browsers. Each of them uses a different cache.

 

You can bookmark the following guides for future reference. These resources contain complete instructions on how to email or print sales transactions by batch and tailor the layout of your sales forms.

 

 

 Let me know if you have any other questions about printing invoices or any QuickBooks-related. I'm always right here to help you.

acoolmom65
Level 2

Is anyone else having an issue all of the sudden where the logo and invoice information is printing extremely small even though it appears on screen correctly?

Thank you - this seems to have corrected my problem.

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