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Join nowI'd be happy to assist you, @acoolmom65.
Let's perform some troubleshooting steps to fix this unexpected behavior. To get started, let's remove the logo first and put it back on the sales form, and try to print an invoice to see if it works.
Also, make sure that your Adobe Acrobat or Reader installed on your computer is updated. Outdated versions of Adobe might not work when trying to print pay stubs and sales forms. To update, please refer to the link under How to update Adobe Reader/Acrobat in the following article: How to update, repair, or re-install Adobe installations.
After updating, set it as the default PDF viewer for your browser. This is to make sure you're using the updated version when printing the transactions in QuickBooks.
However, if the issue persists, I'd suggest logging in to your account via a private browser. Sometimes cache can cause issues when piled up on your browser. Though, it boosts the browser's background processes.
You can follow these steps to get rid of any cache-related issues:
You can bookmark the following guides for future reference. These resources contain complete instructions on how to email or print sales transactions by batch and tailor the layout of your sales forms.
Let me know if you have any other questions about printing invoices or any QuickBooks-related. I'm always right here to help you.
Thank you - this seems to have corrected my problem.
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