Is anyone else having issues with customers being charged twice when they pay their invoice? I only received one payment confirmation and one payment into my bank account so I can’t resolve the issue for her.

Thanks for reaching out to the Community, @hmwells16-outloo.

I'd like to inform you that we currently have an ongoing issue, wherein customers were charged twice upon paying their invoices through QuickBooks Payments.

Our engineers are now evaluating to determine the root cause of this matter so they can apply a permanent fix. On the other hand, to stay in the loop about the recent status of this matter, I recommend contacting our Customer Care Team. This way, you'll be able to receive notifications once any updates on this hurdle are made available.
 

To reach them:

1. Click on Help at the top.
2. Hit on Contact Us.
3. Enter the issue details in the Ask a question box. 
4. Select on Continue.
5. Choose your preferred option to reach us. 

Your patience and understanding in this situation are much appreciated.

Let me know how things turn out or if you have any other concerns with QuickBooks. I'll be around to help you. Have a nice day!